When You Need to Record VoIP Calls
Source: www.voip-news.com
For those who might need to record a VoIP call, there is a new service from CallCopy. CallCopy Essential is a new VoIP call recording solution that can capture and archive both incoming and outgoing calls. It’s intended for use by small businesses to better customer service and increase productivity.
“Call recording has become ‘essential’ for many businesses, as they try to improve their customer service, protect their brand and business, and meet industry and government compliance standards,” said Ray Bohac, president and chief executive officer of CallCopy, Inc. “CallCopy Essential is an affordable, reliable and user-friendly solution that was truly designed with smaller businesses in mind, and is focused on filling their immediate call recording needs. Because of our experience and success in the call center industry, we understand the importance of reliable and high-quality call recordings, and we have integrated this experience and knowledge into CallCopy Essential.”
The server-based system allows administrators to save recorded calls as WAV or MP3 files, as well as export them.
According to the company:
The CallCopy Essential base package includes online storage for more than 34,000 hours of audio, licensing for five concurrent recording channels, remote installation, Web-based training and online support. Essential is powered by a 1U Dell Server. For more information on CallCopy’s call recording solutions, visit www.callcopy.com or call 888-922-5526.
