VimpelCom Expanding Call Centers
Source: www.voip-news.com
The Russian telecom, VimpelCom, is expanding its NICE Systems Ltd. environment by adding new VoIP call centers.
“Our experience with NICE’s solutions in Russia made them the clear favorite for further enhancing our capabilities in our contact centers,” said Leonid Kramarenko, Customer Service Director of VimpelCom. “With the increased familiarity of the Russian and CIS consumer with mobile phone services, even well-known brand-names such as our Bee-Line require top customer care to reduce attrition and find new ways to extract insights that can help us expand market share and reduce costs. NICE provides the ideal solution.”
According to NICE:
VimpelCom is a multi-billion dollar company that provides telecommunications services, fixed-line, wireless, and Internet and integrated telecommunications services under the Beeline brand name. It also provides value-added services, including infotainment, mobile Internet, voice mail, short messaging service, multimedia messaging service, caller number identification, call waiting, and data transmission, among others.
“VimpelCom’s decision to enhance its NICE environment underlines NICE’s ongoing commitment to providing the most advanced solutions to telecommunication companies worldwide,” said Tamir Ginat, President, NICE Systems EMEA. “With a unique capability of uncovering customer wants and needs, as well as the level of service agents are providing, NICE’s solutions are enabling telecoms all over the world to increase their odds of success in a fiercely competitive market, by helping to decrease churn and increase average revenue per user.”
![Reblog this post [with Zemanta]](http://img.zemanta.com/reblog_a.png?x-id=511115c1-ebb4-4ab9-9be0-d4ab1b7dfae8)
