Source: www.voip-news.com

Verizon Business  has enhanced its unified communications and collaboration technology to provide enterprise customers with management of the Cisco Unified Communications System Release 7.0 and Cisco Unified Contact Center-Express platform. Ultimately this can help streamline processes, make decision making faster and enhance the customer experience while controlling costs.

“Offering the latest unified communications solutions highlights our strong commitment to innovation and technology leadership,” said Nancy Gofus, senior vice president – global business products, Verizon. “We know enterprises are looking for ways to transform their businesses during these difficult economic times, and with these managed solutions organizations can help drive employee productivity, enhance customer service and streamline business processes.”

According to Verizon:

Early next year, Verizon Business also plans to complete the process for certifying the interoperability of the Cisco Unified Communications System Release 7.0 with Verizon’s voice-over-Internet protocol (VoIP) portfolio to help enterprises leverage the functionality of Cisco technology. This will provide Verizon Business customers in the U.S. and Europe with another rigorously tested choice for IP PBX equipment.

The new solutions is designed for smaller organizational call centers.

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