Unified Communications Are Vulnerable Thanks to User Error
Source: www.voip-news.com
The latest report by Light Reading’s VoIP Services Insider says that there is more potential for major security breaches in unified communications. Among the biggest problems? Improper or incomplete use of security features by business and enterprise users.
“Even as vendors put technologies in place to provide protection from the threats that exist, as well as from impending threats, the likelihood of a major and successful attack on UC systems is growing for one simple reason — end-user failure to implement security techniques properly,” says Denise Culver, research analyst with Light Reading’s VOIP Services Insider and author of the report. “Simple measures such as encryption aren’t utilized by customers, even though their UC platforms enable such protection, leaving vendors to wonder what kind of disaster must occur before enterprises realize the need for implementing the security measures on their UC platforms.”
According to Culver, although UC services from services providers seem to have less chances of attacks, mistakes by users can undo properly setup security measures.
“Vendors are working diligently to build more security into their UC platforms, teaming up with third-party security experts and, in some cases, with vendors that normally would be considered competition,” she said.
