ThinkTel Uses Empirix
Source: www.voip-news.com
ThinkTel is now using Empirix’s Hammer XMS to analyze and troubleshoot their VoIP network. The wholesale voice over broadband provider says that their problem resolution rates have increased by 40 percent since the Empirix was installed.
According to MarketWatch:
“After reviewing several diagnostic and monitoring options, it was clear Empirix’s Hammer XMS solution was the most comprehensive offering that fit our needs,” said ThinkTel President and CEO Dave Damer. “Simply put, with Hammer XMS, first time problem resolution numbers are up and we’ve also been able to use Hammer XMS as a sales and marketing tool since it demonstrates very clearly our capability to diagnose, identify and resolve issues. As a growing company, we’re focused on partnering with other organizations that can scale to our growth, and Empirix has proven it will be an asset as we continue to expand.”
