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VoIP Like You Give a Damn

Source: gigaom.com

When I checked out Google’s blog post Tuesday about its Free the Airwaves project, which aims to convince the FCC to approve the use of the white spaces between the spectrum vacated by analog television channels for broadband access, I saw it offered the ability to phone your Congressman. I thought that was kind of cool, so I clicked through to learn more.

I found myself at the master’s thesis of Fred Benenson — a VoIP-based program called Cause Caller that mixes IP telephony and activism. At the site you can enter your telephone number and Cause Caller makes a VoIP call to one of a randomized list of Congressional reps. So far 11 people have made calls on behalf of the Google campaign, which is exactly where things stood on Tuesday when Google provided the link. On the site Benenson said he funds the project himself, so I wondered if an influx of Google calls might bankrupt him, or if Google had volunteered to help offset costs.

Apparently the answer to both is no, and since few calls have been made so far, Benenson may not have to worry. So far Benenson says his most expensive cause has been an effort to impeach President George W. Bush that generated 1,000 calls, but also says he pays less than 3 cents a minute for VoIP and uses Amazon’s EC2 for his servers and Asterisk for the PBX. The EC2 is the most expensive part of the project, which in total has cost him about $500 so far. Benenson has a day job at Creative Commons, so he’s not looking for a revenue model, and says he doesn’t mind footing the bill so far.

“I keep it alive because it’s a fun hobby,” Benenson says. “I basically did the whole site by myself from the design to the VoIP programming, so I kind of took a long hiatus, but now I’m ramping up and starting to blog about it again. The Google notice is like a shot in the arm.”

Cause Caller strikes me as one of the more interesting ways that technology can intersect with politics, with the potential to make a greater impact than emailing petitions and encouraging voter engagement by texting a candidate’s running-mate announcement.

Published on September 5th, 2008 under , , , , , ,

Intel’s Remote Wake Gives PCs a Super Poke

Source: gigaom.com

It isn’t quite earth shattering, but Intel is introducing a technology that could make computers more useful. The company has developed ways to power up PCs remotely, allowing people to, say, retrieve files, according to the Wall Street Journal. Intel calls this Remote Wake, and it will work on forthcoming desktops with a new chipset that will have the new software embedded in the memory. Apparently, this will be much easier to use than the current options.

Intel is working with Jajah, CyberLink, Orb Networks and Pando Networks. Because of Remote Wake, a PC will also be able to make and receive calls over the JAJAH network and wake up from sleep mode to receive a call. This is improvement over the current scenario, where you can’t quite use your PC as your phone, because when it’s in sleep mode, you miss the calls. Pando’s service could deliver video at a dedicated time to a PC after waking it up remotely, an option that could make Pando quite viable as a desktop-oriented content delivery network.

If you are an expert on remote access and have some opinions about Remote Wake, please share your opinions with us.

Published on August 14th, 2008 under , , , , , , ,

Unified Communications Webinar

Source: www.voip-news.com

There is a free live webinar coming next week (Thursday, July 24, to be exact) on unified communication. It’s intended to help employers and employees connect across organizations.

Among the things you will learn:

Learn step-by-step how to:

1. Plan and prepare each stage of your UC project with the right people in your organization
2. Understand what platform features, pricing and technical specifications best suit you and your
employees
3. Cost-effectively help increase on-site and remote employee productivity
4. Easily integrate video, voice, data, instant messaging and email into your existing desktop environment
5. Reduce the risk and worry of moving to unified communications

TO learn more, or to find out how to sign up, click here.

Published on July 17th, 2008 under , , , , , ,

There Ads Are Just About Everywhere.

Source: gigaom.com

Earlier this week, Delta Airlines announced plans that will turn the boarding passes into advertising opportunities, or billboards, hawking destination specific businesses and products. An Omaha-based start-up, Sojern is behind this advertising offer, which is going to be adopted by four airlines in addition to Delta - American, Continental, United, and US Airways. Given that airlines are in such desperate position, mostly because of their incompetency, they are ready to try anything, however strange it might seem.

Now there is word that IDT Corporation, a calling card company is going to start using advertising messages on its pre-paid calling cards. Using technology from in-call advertising start-up VoodooVox, IDT will hawk marketing and advertising messages that are matched with their demographic profile. For instance, someone is calling Dominican Republic, an ad for airline would be piped in while the caller is waiting for his call to connect. IDT sells about 17.5 million pre-paid calling cards every month.

Given the razor thin margins in the long distance business, I am not surprised IDT is going down this path, but I wonder if they will use some of the fat CPMs from advertising to offer cheaper or near free long distance call. Now that would be cool, and perhaps somewhat receptive from the audience, who might get annoyed by ads intruding their calls.

These two examples make me ask the question: are we getting so saturated with ads that they will just become meaningless and lose their entire effectiveness?

Published on July 17th, 2008 under , , , ,

Telerupted: An Internet for Devices

Source: gigaom.com

A growing number of people expect mobile phones to emerge as the dominant means of Internet access for the 6.6 billion people on Earth; as proof, they point to the 10 percent of the 2.5 billion handsets in circulation that already include such access. But there exists a flaw in the mobile phone-as-path-to-Internet-ubiquity theory in that telcos generate the majority of their revenues from voice services that the Internet threatens to make obsolete — like a power company that makes most of its money through a monopoly laundry service that at-home washers and dryers have the power to put out of business.

In fact, given carriers’ efforts to excise voice functionality, it’s the Internet that seems unlikely to survive, much less prosper. Carriers routinely require device manufacturers to handicap handsets, for example, to remove Wi-Fi functionality in order to make it difficult to bypass voice plans. Another example is that of Apple and AT&T, which require iPhone customers to purchase both voice and data connectivity (i.e. laundry service and power) — a policy that’s even enforced for deaf customers with a doctor-certified inability to speak or hear.

Low cost or free voice functionality helps drive demand for Internet access, so it hardly seems a good idea to sacrifice voice in order to get mobile phones with Internet functionality. The way forward requires making the Internet more useful for connecting communication devices, not less. For example, addressing the three issues below would go a long way toward creating an Internet for devices that competes directly with carriers for mobile phone users:

  • Close the ease-of-use gap between configuring session initiation protocol VoIP devices like the Linksys WIP330 IP Phone (a.k.a. “Cisco’s iPhone”) and the provisioning process for cell phones. The former remains sufficiently painful as to exclude everyone without an IT department or geek credentials, but the telcos cannot stop the 100 or so manufacturers of SIP devices from agreeing on a common provisioning mechanism.
  • Unify the addressing of all SIP-based devices. The insistence on proprietary screen names and unwillingness to peer leaves real-time Internet services like instant messaging and VoIP mere islands of communication. Even the millions of users claimed by AIM or Skype are meaningless vs. the 3.3 billion wired and wireless phones addressable by telephone number. The secret to carriers’ ability to generate in excess of a trillion dollars in revenue from voice services is interconnection.
  • Eliminate the user intervention steps necessary for wireless device connection. Connectivity should get addressed as a matter of reception, as in the case of mobile phones or even FM radios, not by presenting users with lists of Wi-Fi access points. It seems like there must exist automated solutions for picking and connecting to or disconnecting from Wi-Fi access points.

Initially, electric power generation companies were application-specific, which resulted in incompatible voltages and infrastructure being used for everything from street and residential lighting to industrial applications. The decision to abandon the link between application and power generation unleashed an explosion of devices offering the tremendous range of productivity and entertainment options we take for granted today. When it comes to decoupling the connectivity and application, the nature of the Internet makes it possible to create mobile phones with CD audio quality. The Apple iPhone’s elegance does not change the fact that basic voice quality remains unimproved since mobile phones first arrived 25 years ago. The mobile phone companies see the Internet as a threat, not an opportunity.

Published on July 10th, 2008 under , ,

All About Web Conferencing

Source: www.voip-news.com

Web conferences are great. You can get together with peers and collaborate without leaving your (often far apart) locations.

But there are so many choices out there. I loved the GoToMeeting I attended, but there are many other options from Adobe, Microsoft and others with different capabilities.

If you are trying to figure out which one is right for you, check out this feature on VoIP News.

Published on June 4th, 2008 under , ,

What About Those Microsoft’s Echoes

Source: gigaom.com

Microsoft Corp., in its effort to woo telecoms has come up with yet another project, Echoes, a services platform that will likely to be sold to telecom carriers. It combines Microsoft’s Live Messenger, with over the air syncing of people’s address books with presence and gift wraps it as unified communications platform.

Mary Joe Foley points out that Bill Gates has been referring to Echoes in his speeches recently. Echoes was incubated by Microsoft Israel Research’s Corporate Vice President Moshe Lichtman and is being developed by Microsoft’s Israeli Strategic Development Center, Foley reports. According to one of her sources, the new platform will be able to:

  • Syncs Address book contacts over the air.
  • Ensure that IM messages work seamlessly with SMS.
  • Windows Live Messenger contacts get local numbers.
  • Voice calls from Messenger on PC to mobiles.
  • Some sort of presence.

Skype, GrandCentral and others already deliver many of these services. From that perspective there is nothing new here, except for the need of being tied to Microsoft’s platforms. Echoes’ outlines Microsoft’s biggest challenges: the inordinate amount of time they spend on developing products that are either a platform or a suite forces them to make too many compromises. One can’t blame the company whose DNA is Windows (Platform) & a Suite (Office.) This is a malady which makes them unable to move ahead and define the future.

Android: Much Coolness, But 3 Big Problems

Source: gigaom.com

Like all the other geeks in attendance, I couldn’t help myself from letting out an audible “whooo” when Google showed off an Android phone demo Wednesday that linked Street View to a compass (see video below). Sure it was just a demo, but watching the virtual-reality performance of photo-maps linked to hand motions shows how cool new applications could be when they start by running on a high-end mobile phone.

Delivering lots of cool new apps is the promise of Android, the open source mobile OS project from Google. With a much-improved iPhone-ish look and feel, the base Android platform seems ready for prime time and on schedule to launch somewhere, sometime, later this year. But I still see three big problems for Android apps that could keep the add-on market small for the foreseeable future.

Specifically the problems are:

– how many carriers are really going to offer Android phones?
– how will users find Android applications?
– how will developers convince users to take a chance and download their app?

Until Google can help answer those questions, Android apps are probably going to lag far behind those provided by big carriers on their captive hardware/software offerings, especially those designed for the already popular iPhone.

With a big crowd overall and packed rooms at Android-specific discussions, the Google I/O conference Wednesday showed there is great interest from the developer community for the idea of an open-source platform for the development of mobile apps. And the list of early winners in Google’s Android app development contest shows a wide range of creative thinking, with developers using the features of mobility and base apps like maps to build new, rich and sometimes quirky programs that would likely never get past the first gatekeeper at AT&T Wireless or Verizon.

But getting back to the problems — without a committed list of service providers, Google doesn’t have much of a market to offer developers yet. Similarly, the company’s silence on any kind of an apps marketplace means developers might be on their own when it comes to marketing their one-off ideas, adding a huge degree of difficulty, especially for smaller shops.

And the lack of an application certification process (Google said Wednesday that users will be asked to certify an app themselves at install) means another big hurdle for developers to cross, namely convincing users to trust that their app is safe, won’t break their phone or transmit personal info to undisclosed locations.

Seems like a lot to ask from users, especially those in the U.S., who historically haven’t been able to do much with their phones other than download new ringtones. Add education to the list of above problems and you see why I think this market is going to stay small for some time.

Paul Kapustka, former managing editor for GigaOM, now has his own blog at Sidecut Reports.

Published on May 28th, 2008 under , , , , , , ,

Coming Tomorrow….AT&T Connects Fans with Singer/Songwriter Jason Mraz via Exclusive Live Concert Webcast

Source: alanweinkrantz.typepad.com

The "Curbside Prophet" has returned. After a year off, Jason Mraz is back with his new album, "We Sing. We Dance. We Steal Things." And, within a week of the record hitting store shelves, he’ll be offering fans a live webcast premiere via the AT&T blue room.

AT&T Inc. (NYSE:T) announced today that the blue room will feature this exclusive webcast live from Los Angeles starting at 2 p.m. CDT on Wednesday, May 21. In addition, AT&T blue room and Southwest Airlines will give one lucky winner and a guest the chance to meet Mraz and attend the exclusive live concert webcast premiere in a Los Angeles recording studio. Fans can visit http://www.attblueroom.com/win to register.

Jason Mraz broke onto the music scene in 2002 with the Recording Industry Association of America platinum-certified breakthrough, "Waiting for My Rocket to Come." His current album, "We Sing. We Dance. We Steal Things.," features the same engaging pop melodies that Mraz is known for while also capturing a renewed sense of self that the singer/songwriter experienced during the album-writing process. Mraz wrote and recorded the album after taking time off from relentless touring, recording and working. Said Mraz, "I was happy to write an album at the same time I was coming back to earth." For more information, visit http://www.jasonmraz.com.

Published on May 20th, 2008 under , , , , , , ,

On Facebook, Many SMS Apps Find Little Use

Source: gigaom.com

Sarik Weber co-founder of CellityEarlier this morning I met with Sarik Weber, co-founder of Hamburg, Germany based mobile call back service, Cellity. He brought me up to speed on his company, but he also mentioned that they had launched a Facebook application that allows you to send free SMS messages to anyone worldwide.

I signed up for the app but also looked at the competitive landscape and found that there are around three dozen (free) SMS related apps, but they have little or no usage. Even the best ones get about 500 users a day, though most have fewer than 50 daily users. (Related story: 5 Ways to SMS for free.)

The state of these SMS apps, is no different from many Social Voice applications (Voice widgets). The only difference being that the VoIP widgets have high incidence of installs but comparatively low daily usage.

App Name Daily active users % of total
Babuki SMS 645 3%
Send SMS 2,099 0%
Shickclick 1,106 5%
SMS 500 2%
SMSfree 224 6%

These two examples make me question the viability of Facebook as a communications hub. Our columnist Daniel Berninger has eloquently made an argument for a social directory that uses Facebook and other social networks to break away from the current paradigm of numeric phone numbers.

He is part of a group that believes that social network could be used to authenticate our “communication” relationships. I don’t necessarily disagree with Daniel, but the usage metrics of SMS and Voice Apps makes me wonder if Facebookers really want to do anything more than throw Vampire Bites, Scrabble and pretend to have a lot of friends. O

Published on April 20th, 2008 under , , , , , , , ,

It’s a Wrap: CTIA Review

Source: gigaom.com

Now that the haze of exhaustion has worn off, I’m reviewing my notes from CTIA. Our cheat sheet was spot on — with the exception of an Android phone, that is. The same prototypes were available that folks saw in February at the Mobile World Congress show in Barcelona, but there was no actual handset there with which to muck around.

Another disappointment was Sprint’s delay of the launch of Xohm until later this summer. Yet even despite the sense that LTE has gained the upper hand with existing carriers, plenty of vendors were showing WiMAX products. But really, the real news at CTIA this year was around the services that can be delivered over a mobile phone, not the phones or the networks on which those services will be accessed.

I left the mobile TV news to NewTeeVee. On the handset side, touch phones reigned, but there was little else to get excited about. Speech recognition, however, has really gained credibility as a navigation tool with a product launch by Yahoo of its speech-powered oneSearch product and several announcements from Nuance Communications, ranging from voicemail to text to a navigation partnership with TeleNav.

Which brings me to the space that I believe will have the most impact on my life in the near term — Internet-connected navigation services. Om has covered the Dash Express, which is designed for the car, but CTIA made me rethink my plans for a Dash and refocus on my phone.

In June, the Samsung Instinct will combine voice, turn-by-turn directions and an unlimited data plan to produce the BLT of personal nav devices. Allowing voice input and output without forcing me to pay an extra $10 a month to access the service makes me consider changing carriers. I also learned about Dial Directions, a voice-activated search service accessed by calling DIR-ECT-IONS. Simply state your current location and where you want to go, and the service will text you turn-by-turn directions. Some of the navigation options from Wayfinder were useful as well.

Indeed, this year the excitement centered on mobile phone services rather than the phones themselves. For carriers worried about, in the words of Vodafone CEO Arun Sarin, becoming mere “bitpipes,” such an emphasis represents both a worry and an opportunity.

Samsung’s Instinct Feels Less Than Instinctive

Source: gigaom.com

Playing with the Instinct, Samsung’s answer to the iPhone, is a fun experience, but not one I could handle on a daily basis. The touch interface is nice, with a satisfying vibration each time the phone registers a touch command, but lacks an accelerometer to register the changes in direction, like the iPhone has.

instinct_small.jpg The Instinct will be available in June, and it appears to have all the features a consumer could dream of wanting.
In fact the phone has so many features crammed onto it, and it’s such a small device, that it was hard to do things without accidentally taking a picture or hitting one of the three hard-wired buttons on the bottom. The same thing happens on my BlackBerry Pearl, however, so my fat fingers might be the problem.

The navigation feature, which is powered by TeleNav and incorporates voice-activation technology from Microsoft (acquired through its TellMe acquisition), was my favorite. I could just tell the phone the name of one location and it would bring up a list of others nearby. Click on a car icon and it figures out where you are and then offers turn-by-turn directions to the place of your choosing. The icon will also appear near addresses in emails, eliminating one step in getting directions.

The phone uses a proprietary Samsung- and Sprint-developed operating system. The software-based keyboard can be used in landscape mode or vertically. When web searching, the keyboard contains a handy dedicated “.com” key. Surfing was easy and you could drag your finger across the screen to navigate down the page.

The television service, provided by Mobi, is still under development, so was slow to load and pixelated. Downloading music was easy, although the files downloaded from the Sprint store were a scant 1 MB, which makes me wonder about their quality. Battery life is about 5.5 hours, according to a spokeswoman, which includes a mix of talking and data usage. The phone will also come with a second external battery.

The best part about the phone seems to be that these features will be available under Sprint’s unlimited plan. That includes, texting, talking, navigation and data. But without an idea of what Sprint plans to charge for the phone, it’s hard to say how this stacks up against the competition that is similarly aimed at challenging the iPhone. And although not as intuitive as the iPhone, if the price is reasonable, given how many services Sprint includes in the plan, the Instinct may be a bargain.

Published on April 1st, 2008 under , , , , , ,

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