Source: www.voip-news.com

CTI Group and CommPartners Connect have partnered to offer VoIP call recording for small and medium-sized businesses called SmartRecord IP.

“SmartRecord IP is a shining example of how IP communications can deliver feature-rich, fully integrated, and value-added services to the SMB market that are unmatched by the traditional phone company,” says Mark Peterson, Vice President of Sales and Marketing for CommPartners Connect. “Our resellers are proving each day that not only does the value proposition of VoIP sell services, but applications like SmartRecord IP have great appeal to important segments of the SMB market and increase overall demand for VoIP. By responding to the demand for these value-added features and applications, we are enabling our resellers to meet customer needs and win more deals while driving growth of their VoIP business portfolio.”

According to the company:

SmartRecord IP is a hosted VoIP call recording application. With geographic redundancy and infinite scalability, it offers network operators, like CommPartners Connect, the ability to offer call recording directly from the switch, rather than as an afterthought. This integration with the CommPartners Connect BroadSoft applications platform allows SmartRecord IP to be more failsafe and secure than other add-on call recording solutions. SmartRecord IP also makes all recordings available on the internet through the use of a point-and-click web-interface, requiring very little training or support to implement this system into daily business processes.

“By partnering with industry leaders like CommPartners Connect, we believe we are providing our solution, SmartRecord IP, with the very best backbone possible to reach the VoIP market. Our hope is to make the solutions that have previously only been available to the biggest companies available to every company. The benefit that tools like SmartRecord IP can have to smaller businesses is astronomical and gives those smaller companies the ability to be competitive with their larger competitors. CTI Group hopes to level the playing field by offering all businesses equal access to monitoring and management tools like SmartRecord IP,” says Sid Rao, Chief Technology Officer, CTI Group, Inc.

Source: voipcentral.org

Telrex has made available an advanced version of its VoIP call recording and monitoring software, CallRex Professional 3.5 that would verify recordings of encrypted VoIP calls for Cisco CallManager 5.0.

The CallRex Professional 3.5 version possesses advanced distributed-services software architecture and better scalability bringing higher level of security to ensure that call recording files cannot be modified or deleted so easily.

Using the Professional 3.5 version, we can notify any alteration made to a call recording since any changes interrupt its watermark showing that interfere has been made.

The company explains,

As call recording and monitoring continues to gain acceptance as a standard business application for dispute resolution, regulatory compliance and training purposes, Telrex continues to set the standard for practical, affordable VoIP call recording.

The key features of the new version include enriched multi-site call recording and monitoring, advanced file transfers, flexible storage and more streamlined archiving capabilities.