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Verizon Business Wins Award from Unified Communications

Source: www.voip-news.com

Verizon Business’s Managed Unified Communications and Collaboration Service was awarded the 2008 Product of the Year Award by TMC’s Unified Communications magazine.

“This award from TMC and Unified Communications magazine underscores our commitment to delivering innovative solutions to help customers address critical business objectives,” said Nancy Gofus, senior vice president – global business products, Verizon. “Verizon Managed Unified Communications & Collaboration Service is a cost-effective, highly scalable solution that helps businesses and governments streamline business processes, drive employee productivity, accelerate decision-making, enhance customer service delivery and control costs.”

According to Verizon:

The service provides large-business and government customers with management of the newest capabilities of the Cisco Unified Communications System Release 7.0. Launched in December 2008, the service enables enterprises to deploy the latest in unified communications and collaboration (UC&C) technology, while helping reduce the complexity of managing, monitoring and maintaining these solutions. Verizon Business is the first global service provider to deliver a managed service based on the Cisco Unified Communications System Release 7.0.

Wednesday Links: 8×8, Unified Communications

Source: www.voip-news.com

VoIP Weblog is talking about 8×8, and why the company deserves respect. Read it here.

VoIP and Gadgets Blog has news about Objectworld offering Unified Communications for just 7 cents a day. Read it here.

How does open source impact VoIP? Good question, isn’t it? Read the discussion here.

Published on July 24th, 2008 under , , , , , ,

Unified Communications Webinar

Source: www.voip-news.com

There is a free live webinar coming next week (Thursday, July 24, to be exact) on unified communication. It’s intended to help employers and employees connect across organizations.

Among the things you will learn:

Learn step-by-step how to:

1. Plan and prepare each stage of your UC project with the right people in your organization
2. Understand what platform features, pricing and technical specifications best suit you and your
employees
3. Cost-effectively help increase on-site and remote employee productivity
4. Easily integrate video, voice, data, instant messaging and email into your existing desktop environment
5. Reduce the risk and worry of moving to unified communications

TO learn more, or to find out how to sign up, click here.

Published on July 17th, 2008 under , , , , , ,

Unified Communications Are Vulnerable Thanks to User Error

Source: www.voip-news.com

The latest report by Light Reading’s VoIP Services Insider says that there is more potential for major security breaches in unified communications. Among the biggest problems? Improper or incomplete use of security features by business and enterprise users.

“Even as vendors put technologies in place to provide protection from the threats that exist, as well as from impending threats, the likelihood of a major and successful attack on UC systems is growing for one simple reason — end-user failure to implement security techniques properly,” says Denise Culver, research analyst with Light Reading’s VOIP Services Insider and author of the report. “Simple measures such as encryption aren’t utilized by customers, even though their UC platforms enable such protection, leaving vendors to wonder what kind of disaster must occur before enterprises realize the need for implementing the security measures on their UC platforms.”

According to Culver, although UC services from services providers seem to have less chances of attacks, mistakes by users can undo properly setup security measures.

“Vendors are working diligently to build more security into their UC platforms, teaming up with third-party security experts and, in some cases, with vendors that normally would be considered competition,” she said.

Published on July 17th, 2008 under , , , , , ,

What About Those Microsoft’s Echoes

Source: gigaom.com

Microsoft Corp., in its effort to woo telecoms has come up with yet another project, Echoes, a services platform that will likely to be sold to telecom carriers. It combines Microsoft’s Live Messenger, with over the air syncing of people’s address books with presence and gift wraps it as unified communications platform.

Mary Joe Foley points out that Bill Gates has been referring to Echoes in his speeches recently. Echoes was incubated by Microsoft Israel Research’s Corporate Vice President Moshe Lichtman and is being developed by Microsoft’s Israeli Strategic Development Center, Foley reports. According to one of her sources, the new platform will be able to:

  • Syncs Address book contacts over the air.
  • Ensure that IM messages work seamlessly with SMS.
  • Windows Live Messenger contacts get local numbers.
  • Voice calls from Messenger on PC to mobiles.
  • Some sort of presence.

Skype, GrandCentral and others already deliver many of these services. From that perspective there is nothing new here, except for the need of being tied to Microsoft’s platforms. Echoes’ outlines Microsoft’s biggest challenges: the inordinate amount of time they spend on developing products that are either a platform or a suite forces them to make too many compromises. One can’t blame the company whose DNA is Windows (Platform) & a Suite (Office.) This is a malady which makes them unable to move ahead and define the future.

Unified Communications in Virtual Worlds to Solve "Tower of Babel" for Intelligence Agencies

Source: snapvoip.blogspot.com

ORLANDO, FL – 20 Mar 2008: IBM (NYSE: IBM) and Forterra Systems are working to solve an age-old problem that challenges U.S. security and costs taxpayers millions. Forterra plans to develop a futuristic unified communications solution code-named "Babel Bridge" that could allow U.S. intelligence agencies to use a common graphical collaboration system to instantly communicate within a virtual world.

To meet this challenge, IBM and Forterra have entered into a teaming agreement under which Forterra will integrate its On-Line Interactive Virtual Environment (OLIVE™) 3D platform with the IBM Lotus® Sametime® software and the IBM Unified Communications and Collaboration (UC2™) platform. The new system would give online collaborators instant insight through the display and discussion of multiple data forms in parallel including documents, graphic displays, and human expertise via anytime, anywhere connectivity through the Internet or a mobile phone.

It is frequently noted by leaders of U.S. government agencies — even those charged with protecting the nation in military and intelligence roles — that their agencies often are hampered in their efforts to work together by the use of different communications systems and procedures, evocative of the language barriers erected by the biblical "Tower of Babel." The ability to instantly share information for planning and real-time action in support of U.S. interests, including the War on Terror, has become a leading objective of many government agencies.

This Forterra solution, including IBM technology, is being designed to build greater collaboration and real-time information sharing between analysts and operators within and between government agencies. The integration between Forterra’s virtual collaboration application with IBM Lotus Sametime software carries the potential to become the primary collaboration platform used throughout the intelligence community, and with other branches of the government.

Imagine an example in which intelligence agents are training to take down a terrorist cell. The mission requires cooperation from MI5, the FBI and local operatives on the ground. Through OLIVE’s virtual reality capabilities, the agencies are able to recreate the location of the terrorists and rehearse the mission. By integrating UC2 capabilities into the virtual reality model, the team instantly knows which experts are available and their location to harness the necessary resources in real-time to gain the necessary approvals for any changes as the rehearsal is taking place. They can also share and integrate into the training new information from operatives in the field such as streaming video, images from drone planes and audio files.

"The value of Unified Communications and Collaboration does not come from singular features like click-to-call," said Bruce Morse, Vice President, IBM Unified Communications and Collaboration. "The true value of UC2 is realized when multiple collaboration capabilities are well integrated within a business task or process — like bringing several organizations together to share, review, approve and take immediate actions for national security. Managing communication and collaboration effectively within business processes can make all the difference between the success and failure of critical projects."

Under the terms of the integration agreement, Forterra will deliver plug-ins to the Lotus Sametime platform and integration to the IBM Lotus Notes® calendar that allow easy access, scheduling and launching of meetings in the virtual world. Forterra will also embed key services, such as presence and location information, document, whiteboard, and application sharing, from the Lotus Sametime platform into the virtual world to enable faster, more effective communication and collaboration within the context of a situation or a meeting.

With integrated location information, any meeting that requires the most appropriate experts can be instantly initiated at the click of a button, pulling all the relevant resources into the virtual world meeting. Integration with the IBM Lotus Sametime Unified Telephony offering will allow any landline PBX, VoIP, or mobile phone caller to join a virtual meeting. In addition, IBM and Forterra have entered into negotiations for Frontera to resell Lotus Sametime software through an OEM (original equipment manufacturer) model with its virtual world solutions focused on its top business processes which include collaboration, training, product lifecycle management, and operations management.

Forterra announced in September 2007 a strategic investment and technology advancement agreement with Washington, DC-based In-Q-Tel (IQT), the strategic investment firm that works to identify, adapt, and deliver innovative technology solutions to support the mission of the U.S. Intelligence Community (IC). IQT historically makes investments in new technologies that meet current and future Intelligence Community needs and also exhibit the potential for broader commercial appeal.

"Member agencies within the U.S. Intelligence Community and private sector organizations have distinct but also overlapping challenges in monitoring global or regional situations and then pursuing real-time analysis and problem-solving," said Steve Bowsher, Executive Vice President of Investments at Washington-based investment firm In-Q-Tel. "We believe secure virtual worlds integrated with unified communications and collaboration will enable users to engage the right subject matter experts within and between organizations to analyze complex situations. The goal of unified communications products that provide a crucial, distributed collaboration platform for both the public and private sectors offers the potential to help the agencies of the U.S. Intelligence Community collaborate more effectively with one another, with other federal groups, with state and local law enforcement, and with international partners."

"Forterra is thrilled with the work program and relationship that In-Q-Tel awarded our company last year," indicated Dave Rolston, CEO of Forterra Systems. "Our relationship with IBM and forthcoming integration to Lotus’ leading UC2 technologies enable us to deliver critical functionality that builds on that strategic investment. We are committed to meeting the requirements of both public and private sector organizations for an easy-to-use, trusted, secure collaboration platform, and we are confident that this announcement allows us to take the lead in meeting the demands of a new market trend. We feel this program will develop the advanced collaboration capabilities that are just starting to be in high demand with our commercial customers, which is an important end goal for In-Q-Tel as well."

The integrated Forterra solution will deploy behind and through firewalls so enterprise IT departments can achieve the security needed to conduct private, by invitation only, or public discussions and document sharing.

Forterra Systems is a venture backed software company providing online distributed virtual world technology for the corporate, healthcare, government, and entertainment industries. The company’s investors include Jerusalem Venture Partners (JVP), Sutter Hill and private investors. "IBM’s Venture Capital Group facilitated Forterra’s introduction into IBM’s ecosystem," said Erel N. Margalit, founder and managing partner of JVP. "The result is that we were able to quickly integrate Forterra’s breakthrough platform with IBM’s deep technical and business prowess to bring to market an unprecedented and innovative set of new workplace collaboration tools."

"Babel Bridge" is part of Forterra’s ongoing efforts to build enterprise ready 3D Internet solutions. The solution is planned for development beginning in the second quarter of 2008.

About Forterra Systems
Forterra’s software and services enable organizations to build their own virtual worlds to train, plan, rehearse, and collaborate in ways previously considered impossible or impractical. Using the OLIVE (On-Line Interactive Virtual Environment) platform and industry standard PC hardware, customers can rapidly generate realistic, collaborative, 3D Internet solutions. http://www.forterrainc.com

For more information on IBM’s unified communications platform: www.ibm.com/lotus/sametime

Published on March 22nd, 2008 under ,

Friday Links: Unified Communications, VoIP Boom and VoWiFi

Source: www.voip-news.com

Are they kidding? Techno Solutions fills us in on VoWiFi – because we needed another acronym – which apparently is the future of mobile communications or something. Read it here.

About VoIP reports on an expected VoIP boom in 2008. The idea is supported with fact. Really. Read about it here.

Office VoIP Solutions has advice on choosing the right unified communications for you. Read it here.

Published on March 22nd, 2008 under , , , , , , , , ,

Microsoft Calls On Aspect For Call Center Needs in Unified Communications.

Source: snapvoip.blogspot.com

Microsoft will be investing in Aspect Software just to make sure that Call Center hole in it’s Unified Communications products filled. Aspect Software is used in multi member call centers. In return for investments by Microsoft, Aspect will make sure that it’s products will inter operate with Microsoft’s unified communications products. Aspect is so excited that even adapted the Apollo 11 Moon Landings famous line ""That’s one small step for [a] man, one giant leap for mankind"", of course changed to match their mission, taking a step together.
Aspect expects that this alliance creates benefits for businesses and their customers alike, including:

  • Enhanced and accelerated customer-company and inter- and intra-company interactions, helping businesses improve the customer experience and reduce costs
  • Improved sales, service and collections processes and increased opportunities for first call resolution through the use of presence with instant messaging and voice to match customers with the right resources – inside and outside the contact center
  • Simplified deployment, management and propagation of applications through a standards-based software approach to unified communications for the contact center

To Learn more about Aspect Unified IP and their approach to Unified Communications for the Contact Center, visit Aspect here.

Published on March 18th, 2008 under ,

Alcatel-Lucent and Wolf Creek Public Schools in Alberta, Canada, Provides Unified Communications to Schools, administrators, educators and parents

Source: snapvoip.blogspot.com

Bringing emerging technology like VoIP and Unified Communications to companies has been a daunting task. But bringing the same in to a school district comprising 32 sites is even harder. But that is exactly what Wolf Creek Public Schools in Alberta, Canada, did. They are providing Voice Over IP, VoIP service to 7000 students, 900 staff with a little help from Alcatel-Lucent. In addition to Students and Staff, the parents will also join the future proof network.

The business results of the implementation have been dramatic – even with a four-fold increase in handsets, the district was able to reduce 127 voice trunk lines to two ISDN PRIs and 34 voice trunk lines. The district is able to route all internal calls across the SuperNet and use the telecom lines only for external calls. All internal long distance charges were eliminated and monthly line charges were reduced by a third.

The Alcatel-Lucent Press Release;

Paris, March 4, 2008 – Alcatel-Lucent (Euronext Paris and NYSE: ALU) today announced that Wolf Creek Public Schools in Alberta, Canada, has selected its flagship enterprise voice and data networking solutions to deliver the communications necessary to build learning communities linking teachers with parents and students. Wolf Creek has built a district-wide voice over IP (VoIP) system spanning its 32 sites serving 7,000 students and a staff of 900.

In 2004, Wolf Creek sought a long-term alliance vendor relationship and selected Alcatel-Lucent to build and grow a next-generation network that would leverage the Alberta SuperNet to support advanced applications such as pervasive/secure wireless access, videoconferencing and VoIP.

SuperNet is a high-speed, high-capacity broadband network with end-to-end QoS that links Alberta government offices, schools, health-care facilities and libraries, including approximately 4,200 connections in 429 communities.

The district increased school-home communications, facilitated staff collaboration and improved security throughout its campuses. The ability to use the SuperNet and to leverage existing classroom data cabling made VoIP a cost-effective way to put phones in every classroom and to provide wireless phones to mobile teachers.

"One of our major goals in Wolf Creek is to build our culture of live collaboration. Voice communications is an essential ingredient of that effort," said Gary Spence, Assistant Superintendent with Wolf Creek Public Schools. "We wanted to build the model of what an enterprise-level voice system should look like in a school district. Acting as a true partner, Alcatel-Lucent made significant code changes to meet our need for special features."

The district built its IP network using a range of OmniSwitch Ethernet switches, providing the bandwidth and security needed to serve students and faculty. Alcatel-Lucent’s OmniPCX Enterprise served as the VoIP solution and allowed the district to centralize its main voice switches at the district headquarters and extend remote call servers with back up circuits and resiliency at each school building.

The business results of the implementation have been dramatic – even with a four-fold increase in handsets, the district was able to reduce 127 voice trunk lines to two ISDN PRIs and 34 voice trunk lines. The district is able to route all internal calls across the SuperNet and use the telecom lines only for external calls. All internal long distance charges were eliminated and monthly line charges were reduced by a third.

"Reduced operating costs are a definite plus, but it is the dramatic increase in access and the unmatched ease-of-use of the Alcatel-Lucent system that are big advantages for our district, our staff, and ultimately our students," Spence said.

"Wolf Creek is a bellwether implementation for Alcatel-Lucent because the administration started with a goal to use communications to improve how education is delivered," said Tom Burns, Chief Operating Officer of Alcatel-Lucent’s Enterprise activities. "School districts are an important customer base to Alcatel-Lucent, and the savvy use of technology by Wolf Creek helps us to reinforce our leadership in this market."

For more information, visit Alcatel-Lucent on the Internet: http://www.alcatel-lucent.com

Published on March 5th, 2008 under ,

Zimbra Skype Mashup From OnState Technologies.

Source: snapvoip.blogspot.com

Zimbra, which I use at work and Skype that I some time help to remove (remove Skype), (I do use Skype!) has come together to create a unified communications solution. This solution is from OnState Communications, The Callcenter Guys, as they call them selves.

This seem to be a good solution if you are looking for managed solution for your communication needs. Here is OnState’s Press release. You can find about the product at company site.

Newburyport, Mass. — February 12, 2008 —OnState Communications, innovating new-generation contact center solutions, today announced OnState Unified Messaging for Skype™. This single-platform Skype messaging solution integrates multiple business-communication modes such as: email; voicemail; business chat; and customer contact messaging and recording systems. Starting as low as $10/per month, the solution enables communications-enhanced business processes for small- and medium-sized businesses that use Skype.

“Today, business interactions happen via a multitude of modes – verbal and written, real-time and asynchronous,” said Pat Kelly, CEO of OnState. “By mashing-up Zimbra, Skype and OnState, we’ve taken the first step in melding these communication modes to create a unified messaging solution.” Skype is a leading provider of real-time, Internet-based conversations; Zimbra offers open-source, next-generation messaging and collaboration; and OnState’s contact management software ensures customer requests are delivered to the right resource at the right time.

Managed Communications
OnState Unified Messaging for Skype routes, manages, stores and archives a range of business communications to expedite business processes and drive improved customer-contact management. Features include:

  • Web 2.0 Ajax client
  • integrated Skype voicemail
  • dynamic call recording
  • online business chat logging
  • enterprise-class email and calendaring
  • push-mail for mobile devices
  • support for Outlook™, Thunderbird and other mail clients
  • cross-mailbox search and compliance features

“With this latest offering, OnState advances its charter to deliver Web-based, enterprise-class, customer-contact management solutions at an industry-redefining price point,” noted Kelly.

OnState Unified Messaging for Skype is available now on the OnState web site and through select partners.

Published on February 29th, 2008 under , ,

Zimbra Skype Mashup From OnState Technologies.

Source: snapvoip.blogspot.com

Zimbra, which I use at work and Skype that I some time help to remove (remove Skype), (I do use Skype!) has come together to create a unified communications solution. This solution is from OnState Communications, The Callcenter Guys, as they call them selves.

This seem to be a good solution if you are looking for managed solution for your communication needs. Here is OnState’s Press release. You can find about the product at company site.

Newburyport, Mass. — February 12, 2008 —OnState Communications, innovating new-generation contact center solutions, today announced OnState Unified Messaging for Skype™. This single-platform Skype messaging solution integrates multiple business-communication modes such as: email; voicemail; business chat; and customer contact messaging and recording systems. Starting as low as $10/per month, the solution enables communications-enhanced business processes for small- and medium-sized businesses that use Skype.

“Today, business interactions happen via a multitude of modes – verbal and written, real-time and asynchronous,” said Pat Kelly, CEO of OnState. “By mashing-up Zimbra, Skype and OnState, we’ve taken the first step in melding these communication modes to create a unified messaging solution.” Skype is a leading provider of real-time, Internet-based conversations; Zimbra offers open-source, next-generation messaging and collaboration; and OnState’s contact management software ensures customer requests are delivered to the right resource at the right time.

Managed Communications
OnState Unified Messaging for Skype routes, manages, stores and archives a range of business communications to expedite business processes and drive improved customer-contact management. Features include:

  • Web 2.0 Ajax client
  • integrated Skype voicemail
  • dynamic call recording
  • online business chat logging
  • enterprise-class email and calendaring
  • push-mail for mobile devices
  • support for Outlook™, Thunderbird and other mail clients
  • cross-mailbox search and compliance features

“With this latest offering, OnState advances its charter to deliver Web-based, enterprise-class, customer-contact management solutions at an industry-redefining price point,” noted Kelly.

OnState Unified Messaging for Skype is available now on the OnState web site and through select partners.

Published on February 29th, 2008 under , , ,

mindSHIFT Technologies Earns Cisco Advanced Unified Communications Specialization

Source: snapvoip.blogspot.com

mindSHIFT Technologies, a leading provider of managed IT services and VoIP solutions, has earned the Cisco Advanced Unified Communications Specialization, which certifies expertise in the design, installation, configuration, operation, and maintenance of VoIP systems.“This important Cisco certification reflects mindSHIFT’s deep expertise in managing all aspects of the customer environment, both remotely and at customer premises,” said Bill Webb, VP of Product Engineering and Development at mindSHIFT. “The advanced VoIP certification marries our understanding of LANs and connectivity with expertise in Cisco VoIP solutions, enabling us to deliver end-to-end telecom and IT support for our clients.”Unified Communications, the technology mindSHIFT uses in its Dedicated VoIP solution, is Cisco’s complete portfolio of Internet Protocol (IP) communications products and services.“Our law firm clients value the productivity advantages gained by the mobility and unified messaging provided by a Cisco solution,” said Michael Savino, General Manager of Professional Services at mindSHIFT.mindSHIFT, a Cisco Premier Certified Partner, has also earned the Express Foundation Specialization. This technology specialization is specifically designed to focus on the customer network infrastructure and network capabilities.For details on managed VoIP solutions from mindSHIFT, visit http://www.mindSHIFT.com/Products-and-Services_Managed-VoIP.aspx.

Published on February 19th, 2008 under , ,

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