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Is That Voice in Your App?

Things have been tough as of late for plain vanilla VoIP service providers, but that doesn’t necessarily mean that voice over IP is over as a technology. As my good friend Andy Abramson points out, the focus in the future is going to be on adding voice to apps.

This was one of the trends I talked about when the now-defunct Business 2.0 launched its Next Net series in 2006. The idea behind the series was that as broadband became all-pervasive, everything from the web to mobile to video to voice became part of the next evolution of the Internet. (It has been a guiding principle of my coverage here on GigaOM.)

Fonality was one of the companies we picked for the list, because even at the time, Chris Lyman, Fonality’s CEO, was talking about adding voice to apps. He made a key move today, acquiring Insightful, one of SugarCRM’s largest resellers. The new offering from Fonality, called FonalityCRM, integrates the CRM suite with PBX and offers click-to-call dialing, agent screen pops and several other features.

Others are also experimenting with similar VoIP-app mashups. Iperia, for example, is building an app for real estate agents. Ike Elliott , formerly of Level 3 (LVLT) points out that voice-data-applications have been around for a while, especially in call center applications.

However, as open-source telephony tools (such as Asterisk) become even more sophisticated, and the web 2.0 community finally comes to grips with the importance of voice, we are going to see some clever mashups come to the forefront. Companies like Lypp are making it relatively easy to add voice to web apps through their APIs.

The Lypp API enables rapid VoIP feature implementation, including: click-to-call and click-to-conference; virtual phone booth calling features; and the integration of basic and advanced telephony, such as embedded email and profile call links for Facebook, MySpace and other web-based applications and services.

Have you seen a VoIP-Web 2.0 mashup you like? Drop us a note, or leave a comment.

Published on November 6th, 2007 under Asterisk, Fonality, Lypp, SugarCRM, Voice, VoIP, Web

TrixBox made easy with a new book

Source: snapvoip.blogspot.com

AS you all know, TrixBox is a telephone system based on the popular open source Asterisk PBX (Private Branch eXchange) Software also know as Asterisk IPPBX. TrixBox was formally known as Asterisk@home for those are slow to catch up! TrixBox allows an individual or organization to setup a telephone system with traditional telephone networks as well as Internet based telephony or VoIP (Voice over Internet Protocol). SugarCRM, a Open Source Customer Realtionship Management, can be integrated with Asterisk, and is bundled with Trixbox.

Now there is a book to help you. Trixbox made easy by Kerry Garrison, something to add to your VOIP IP Telephony toolbox.
The book introduces telephony concepts before Jumping in to creating a PBX, detailing how to plan a telephone system and moving on to the installation, configuration, and management of TrixBox, a feature packed PBX.

This book contains practical examples and tools. It provides examples of well laid out telephone systems with accompanying spreadsheets to aid the reader in building stable telephony infrastructure.
Even if you are a TrixBox, Asterisk Guru, I think it is a handy tool to have near your telephony gear!

Here are the Chapter description;

Chapter 1 introduces the essential telephony and IP telephony concepts to give the reader the necessary background.

Chapter 2 gives an overview of Asterisk the PBX software at the core of TrixBox and gives the reader a feel for the features of a powerful VoIP telephone system.

Chapter 3 explains the relationship between Asterisk and TrixBox and introduces the enhancements and power the combination of these tools provides.

Chapter 4 walks the user through planning a telephone system with accompanying spreadsheets to fill in, in order to properly plan for the installation and configuration of the system.

Chapter 5 gives the reader details on how to install TrixBox and how the basic administration components are used.

Chapter 6 applies the previous planning to the configuration of TrixBox to provide the features the reader requires from their telephone system.

Chapter 7 covers the telephone system from the point of view of the telephone handset and how the user of the telephone system can interact with it.

Chapter 8 looks at more advanced configuration options and differing types of telephone line that can be managed with TrixBox.

Chapter 9 briefly introduces the SugarCRM customer relationship management tool, integrated with TrixBox.

Chapter 10 shows the reader how to secure and backup TrixBox to ensure reliability of their system.

Appendix A has some acronyms and terms used throughout this book, which are also common terms in Telephony. This can be used as a quick reference to the terms when reading the book or configuring the TrixBox system

Links;
TrixBox Made Easy