Source: www.voip-news.com

MTS Allstream is going to use NetIQ AppManager to manage their customers’ Unified Communications applications and infrastructure. It will be used to manage more than 1 million VoIP phones around the globe.

“We needed a solution to help us measure performance levels and enhance end-user experience,” said Eric Fletcher, senior vice president, Marketing at MTS Allstream. “NetIQ provides us with the ability to report on service levels, diagnose call quality degradation and remediate issues immediately. NetIQ AppManager allows us to scale and manage our customers’ UC components — all from a single console. With NetIQ, we can deliver value by optimizing end-user Quality of Experience (QoE), which is exactly what our customers need and have come to expect.”

According to the company:

MTS Allstream first leveraged NetIQ Vivinet® Assessor to effectively predict the overall expected call quality on customer networks. Now utilizing NetIQ AppManager, MTS Allstream can holistically manage customers’ UC deployments, including application servers and network devices. As a result, MTS Allstream delivers compelling customer value by preventing end-user downtime and proactively enhancing service levels 24×7×365.

“Now managing over one million of the world’s VoIP phones, our proven history in this space is a testament to the value that our comprehensive monitoring and reporting delivers for the additional applications that comprise Unified Communications management,” said Criss Scruggs, senior manager, Product Marketing at NetIQ. “Service providers like MTS Allstream require a heterogeneous management solution like NetIQ AppManager, as it will not only meet their current needs, but also reliably scale to accommodate future growth plans.”

Source: snapvoip.blogspot.com

Nortel will outfit the U.S. Social Security Administration with one of the world’s largest IP telephony systems. The contract is just Under a $300 million won by Nortel’s Government Solutions arm will provide the U.S. Social Security Administration with an IP-telephony system. The work will be spread over 10 years.
The network will replace existing telephone systems in nearly 1,600 SSA field offices. It will include a 55,000-agent contact center with unified messaging and interactive voice-response capabilities. It will also provide security capabilities to protect citizen information and support for disabled users in compliance with Section 508 of the Rehabilitation Act, Nortel says.

Nortel Government Solutions will provide VOIP hardware, software, integration and deployment services for SSA regional offices, program service centers and field offices. Network operation services, user support and training are included.

The Nortel Government Solutions team includes General Dynamics, Black Box Network Services, Shared Technologies, AT&T, York Telecom, High Wire Networks, NetIQ and Pal-Tech.

News Release Nortel

Source: snapvoip.blogspot.com

Nortel will outfit the U.S. Social Security Administration with one of the world’s largest IP telephony systems. The contract is just Under a $300 million won by Nortel’s Government Solutions arm will provide the U.S. Social Security Administration with an IP-telephony system. The work will be spread over 10 years.
The network will replace existing telephone systems in nearly 1,600 SSA field offices. It will include a 55,000-agent contact center with unified messaging and interactive voice-response capabilities. It will also provide security capabilities to protect citizen information and support for disabled users in compliance with Section 508 of the Rehabilitation Act, Nortel says.

Nortel Government Solutions will provide VOIP hardware, software, integration and deployment services for SSA regional offices, program service centers and field offices. Network operation services, user support and training are included.

The Nortel Government Solutions team includes General Dynamics, Black Box Network Services, Shared Technologies, AT&T, York Telecom, High Wire Networks, NetIQ and Pal-Tech.

News Release Nortel

Source: snapvoip.blogspot.com

Nortel will outfit the U.S. Social Security Administration with one of the world’s largest IP telephony systems. The contract is just Under a $300 million won by Nortel’s Government Solutions arm will provide the U.S. Social Security Administration with an IP-telephony system. The work will be spread over 10 years.
The network will replace existing telephone systems in nearly 1,600 SSA field offices. It will include a 55,000-agent contact center with unified messaging and interactive voice-response capabilities. It will also provide security capabilities to protect citizen information and support for disabled users in compliance with Section 508 of the Rehabilitation Act, Nortel says.

Nortel Government Solutions will provide VOIP hardware, software, integration and deployment services for SSA regional offices, program service centers and field offices. Network operation services, user support and training are included.

The Nortel Government Solutions team includes General Dynamics, Black Box Network Services, Shared Technologies, AT&T, York Telecom, High Wire Networks, NetIQ and Pal-Tech.

News Release Nortel