Source: andyabramson.blogs.com

The stats from In-Stat regarding rural America’s adoption of VoIP is rather impressive. This is great news for the cable industry as that’s where the customers are going.

Source: voipcentral.org

I have gone through the findings of In-Stat report on the state of residential VoIP in USA. The report highlights how VoIP is gaining momentum among the residential customers of USA.

According to In-Stat, the USA has signed up nearly 3.8 million residential VoIP customers in the year 2006. It further says that consumer VoIP adoption will push forward wholesale VoIP revenues to $3.8 billion by 2010. The total revenue from residential VoIP was recorded $1.1 billion last year.

In an another report, ABI Research predicted the residential VoIP market will swell from its present customer base of 38 million to touch more than 267 million households in 2012.

The strong growth can be attributed entry of Cable service providers into the VoIP arena. For instance, Comcast, the US-based cable service provider has registered more than 419,000 new voice customers during fourth quarter of 2006 ending the year with 1.9 million voice customers.

Source: voipcentral.org

I have with me the latest In-Stat report, which presents vivid picture of current state of Residential VoIP in the USA. The most interesting aspects of the recent study is the tentatively inclusion of both client-based VoIP services like Skype and Facilities-based VoIP services such as Vonage to find out exact number of household VoIP users.

A new kind of service Residential VoIP Tracker Service introduced by research firm In-Stat confirms there is an increase in the number of residential VoIP customers in the country in the last few months.

According Residential VoIP Tracker Service, now US has more than 9 million active residential VoIP customers. The active VoIP customers are the customers who dont access multiple VoIP services from different service providers.

In percentile terms, 7.9 percent of households now use a VoIP telephony service by the end of Q3 this year. It was 6.5 percent at the end of second quarter.

When it comes to client-based VoIP services, Skype enjoys the supremacy with 2.1 million active households. Microsoft comes next with 1.1 million households as of the end of Q3.

There is a close battle between Vonage and Time Warner Cable in field of facilities-based VoIP services. Vonage leads the USA residential VoIP market with 1.7 million subscribers while Time Warner has 1.6 million active household customers.

Image and Report : In-Stat

Source: voipcentral.org

A large-scale migration to VoIP and other IP-related services is taking place in both the business and consumer markets. Although the adoption of VoIP phones is not so satisfactory at the current market, the growth of IP phones will speed up from 2008 onwards.

The high-tech market research firm In-Stat has outlined these points in its latest report ‘In-Depth Analysis: IP Phones Invade the Home and Office’.

The report explains:

The migration to IP phones will coincide with the adoption of next generation business and consumer applications such as presence-enabled calling features. Except for traditional business corded IP phones, wireless models will predominate.

According to In-Stat, the total IP phone annual shipments will touch 164 million units annually from 10 million units from 10 million units in 2006. It also found out only 40 percent of IP PBX seats are currently configured with IP phones. Cisco tops the business IP phone market with a 43 percent share. Avaya holds the second place with 12 percent share.

Source: voipcentral.org

Although, the Juniper Research forecasts overall fall in global spending on VoIP hardware and software after 2007 from $5.5 billion to $3 billion in 2010, however, a new study asserts the spending on VoIP in China will increase by three times during the same period.

According to research firm, In-Stat, Chinas yearly corporate spending on IP server-based PBX (Private Branch Exchange) will grow from $164.1 million in 2006 to $479.5 million in 2010. In other words, there is a steady growth in the PBX revenue in the Chinese market in the coming days.

Kevin Li, a research analyst at In-Stat comments that business users in China are seeing VoIP as a basic function in IP PBX products.

Li said,

Several solutions designed to cope with various risk scenarios are gradually alleviating potential customers concerns of reliability and security for carrying voice over an open and standard data network.

However, the report predicts the traditional PBX revenue in China will fall by a 31.8 percent CAGR through 2010.

Read

Source: voipcentral.org

High-tech market research firm In-Stat reports that VoIP business subscribers are highly satisfied with their VoIP services and would really be glad to recommend it to not only business associates but friends and relatives as well.

Cost savings on long distance calling remains the top motivating factor in choosing VoIP. However, subscribers also find value in the features and functions provided by VoIP once they begin to get used to the service.

VoIP business subscribers are highly satisfied with their VoIP services and would readily recommend it to business associates, as well as friends and family, reports In-Stat. While long distance cost savings continues to be the primary motivating factor in choosing VoIP, subscribers also find value in the technologys features and functionality once they begin to experience the service.

In-Stat report Satisfaction and Savings: A Business VoIP End-User Analysis found the following in its survey conducted in November last year:

1. Business users use residential services and personal VoIP accounts. No service provider dominates in this space, but business end-users have been attracted to service providers that concentrate on the residential market.
2. VoIP remains disruptive, but displacement of additional secondary voice lines and long distance charges on existing wire line services are most significantly impacted by the usage patterns found in In-Stats analysis than displacement of primary voice lines.
3. VoIP end-users quickly become savvy users of the features and functionalities that allow cost savings and increased control over communications.
4. SOHO and small business customers use the broad range of features and functionality available with their VoIP service more than their mid-sized and enterprise counterparts.

This report apart from surveying customer use and satisfaction levels of business VoIP users also provides insight into customers decisions to purchase VoIP and their satisfaction with voice quality and the installation process.

Whether this survey results holds true for all or a substantial majority of VoIP subscribers across operators is something that I would find it a little difficult to digest at this moment. However, the signs are all there that VoIP is going to be the norm for tomorrows telephony .

Via: CRM Today

Source: voipcentral.org

According to an In-Stat report that was released last week, VoIP in Asia is set to explode by 2009 as it is projected to grow from USD 5.5 billion in 2004 to USD 10 billion by 2009.

The report said that most of the calls were initiated from PSTN terminals or full IP local loops. Revenue for 85.4 percent of VoIP traffic came from traditional public switched telephone networks in 2004.

In-Stat analyst Victor Liu said;

By contrast adoption of local VoIP services is slow due to regulatory barriers in many countries and the dominance of incumbent players.

Liu took Japans example where competitive service providers showed that technological advantage can be exploited to introduce new services and attract new customers “in a loose regulatory framework”.

There are some 8.7 million local VoIP lines in Asia now. In-Stat said a good percentage of long distance calls has already migrated to IP platforms in Japan, South Korea, Singapore and Hong Kong.

Now with countries with huge populations like India, China, Bangladesh, Pakistan opening up slowly to the VoIP idea, I would place my bet on a number much higher than the one cited above. In fact, I would be very surprised if it doesnt touch at least USD 15 billion by 2010. This year and 2007 will be watched very keenly by the VoIP players, watchers and pundits alike.

What do you say?