Source: www.voip-news.com

Verizon Business has unveiled enhancements to their Hosted IP Centrex, the cloud VoIP service. The enhancements allow businesses to create effective telephony solutions by leveraging their IP networks and applications.

“Whether companies want to reduce real estate costs, improve productivity, increase customer and employee satisfaction or reduce carbon emissions, the tools exist today for businesses to do the job right,” said Blair Crump, group president of worldwide sales for Verizon Business. “By thinking outside of the box – or in this case, the physical office — companies can transform their operations to establish a more global presence, or a more local presence, as their business requires, while controlling costs.”

According to Verizon:

The new enhancements are:
– Expansion of the company’s Burstable Enterprise Shared Trunks (BEST)
capability to Hosted IP Centrex. BEST enables cost savings by
allowing customers to use idle VoIP capacity in one location to
accommodate an increase in traffic from another location.

– The addition of features that enable Hosted IP Centrex customers to
make the virtual office a reality for remote workers, and allow
businesses to more efficiently establish a local presence. These
features include the ability to have calls made from a softphone — a
software program using a computer, headset and a broadband Internet
connection — appear to originate from the user’s business line;
easily register a physical location for E-911 purposes; and to
provision local business numbers for teleworkers that are in business
markets strategic to an enterprise.

Source: voipcentral.org

Verizon Communication will soon introduce a new unified communication services for the business enterprises ensuring them to build up a cost effective communication network for their business operation.

The unified service will be available for the customers of Hosted IP Centrex customers. The Hosted IP Centrex service brings a dynamic hub in a corporate network where the workers can access to voice mail, control incoming and outgoing calls. They can also manage their online presence, send text messages and synchronize contacts and calendars.

Verizon said that the Hosted IP Centrex integrated with companys Integrated Communication Package will help organizations proficiently support teleworkers, fulfill mobility requirements and unify communications.

The Integrated Communications Package will be available in USA from next month. Its monthly charge is $5.50 per user. The non-American customers can access to this service later this year.

Verizon Business will also add audio, net and video conferencing services and contact center services to its Integrated Communications Package.