Source: www.voip-news.com

Global Crossing is growing. The VoIP company is now offering CounterPath’s eyeBeam softphone as part of its market offeringVoIP solution in South America. With CounterPath’s IP Telephony softphone allows employees to access a full suite of corporate telephony services through their computer from any broadband connection in the world. That includes voice, video and Instant Messaging features.

“It is a strategic objective of CounterPath to be the dominant provider of VoIP technology that allows people to connect, communicate and collaborate. Being selected by Global Crossing to be a part of their initiative to bring advanced IP Telephony services to South America brings us one step closer to achieving that objective,” said Donovan Jones, President and CEO, CounterPath. “Through this collaboration, businesses and employees in South America can now enjoy carrier-grade, PC-based communications while gaining the cost-savings, productivity and mobility benefits associated with softphone technology.”

Global Crossing is a growing company that currently offers its services within countries including Argentina, Brazil, Colombia, Ecuador and Peru.

“Global Crossing is committed to offering the most comprehensive suite of communication services available in the market today,” said Guillermo Marmora, Vice President of Technology & Operations - Voice Services at Global Crossing Latin America. “CounterPath’s open-standards softphone technology is a welcome addition to our Voice and Collaboration Solutions offering in South America. For many of our customers’ employees who travel both within and outside of Latin America, a PC softphone is an intuitive, enjoyable, and cost-effective means of staying connected to their essential voice and conferencing services.”

Source: www.voip-news.com

It’s good to be king . . .

An independent survey recently revealed 100 percent satisfaction with Global Crossing’s collaboration services — as in conferencing. The survey was conducted by KS&R, but was paid for by Global Crossing.

Eighty-five percent of respondents said that they were very likely to recommend the service to others.

“The latest survey results reflect our commitment to providing a superior customer experience and high level of account support that differentiates us from our competitors,” said Dan Wagner, executive vice president enterprise sales and collaboration services. “Now, especially as use of Global Crossing’s collaboration services around the world continues to accelerate, our award-winning collaboration services take the element of geography out of the business equation and allow companies to improve productivity, while reducing their travel costs and carbon footprints.”

Source: www.voip-news.com

Good news for enterprises in Latin America: Global Cross is expanding its advanced fiber-optic MPLS-te network into Latin America, allowing for bandwidth-intensive applications. The platform is ideal for converged IP services like VoIP, IP VPN and IP video.

“We’re responding to the continuing strong demand for IP services that give enterprises the ability to connect globally with colleagues, customers and suppliers, and that give end users an enhanced experience with applications such as video streaming, music and video downloads. These are the main drivers for our IP network expansion,” said John Legere, Global Crossing’s chief executive officer. “Our IP Supercore platform transports Internet traffic around the globe with higher performance and also allows us to integrate the former Impsat IP network, providing seamless connectivity to all our customers in the region.”

The company has installed new Supercore routers in Buenos Aires, Santiago and Sao Paulo. There were already routers in St. Croix, USVI and Fort Amador, Panama. The new routers triple Global Crossing’s PoP-to-PoP core capacity.

Latin America is expected to see an increase in enterprise IP service spending, according to IDC.

“We’re seeing strong enterprise adoption of IP and Ethernet services across Latin America,” said Diego Anesini, telecom consulting and research manager for IDC. “The region is well-poised for sustained growth in next generation enterprise telecom services driven by convergence and virtualization, a trend that is bolstered by a relatively positive economic outlook.”

Source: www.voip-news.com

Global IP solutions provider, Global Crossing, is increasing its classes of service (CoS) from three to six for its Internet Protocol Virtual Private Network (IP VPN) service. The six CoS will allow customers to prioritize applications such as voice and video differently. Current customers will be rewarded with an upgrade from Basic, Enhanced and Premium services to the new “Plus” versions of the services without any increases in cost.

“Global Crossing is dedicated to an excellent customer experience and continues to meet customer requirements with innovative solutions that provide meaningful capabilities,” said Gary Breauninger, chief marketing officer. “Having six classes of service gives our enterprise customers a greater ability to ensure uninterrupted transmission of their most time-sensitive and important data, allowing them to control IP VPN performance as they increasingly rely on a single IP-based platform for real-time and converged applications.”

With prioritizing, users will be able to maintain a hierarchy of what’s most important or time-sensitive. For instance, businesses can set it up so that certain applications such as email can be put off during times of high network congestion while time-sensitive applications like voice traffic is prioritized.

“As multinational enterprises consolidate many applications on IP, they end up mixing delay-sensitive traffic, important transaction data and general traffic,” said Brian Washburn, an analyst with Current Analysis. “Having more classes of service gives these companies greater control to meet the delivery requirements of mission critical applications. Global Crossing now offers enterprise customers this flexibility, which ensures support for their customer’s current and future application needs.”

Source: snapvoip.blogspot.com

FLORHAM PARK, N.J., Oct. 25 /PRNewswire-FirstCall/ — Global Crossing , a leading global IP solutions provider, today announced it has once again broadened the scope and reach of its Voice over Internet Protocol (VoIP) services for customers around the world by extending its Global Crossing VoIP Local Service(TM) to 16 major metropolitan cities in Mexico and nearly 400 additional cities in the United States. The addition of Mexico brings to 21 the total number of countries worldwide where the service is offered. In the U.S., the company expanded availability of VoIP Local Service to nearly 400 additional cities, including Las Vegas, Salt Lake City, and Tucson, bringing that total to more than 1,400 nationwide.

Initially, Global Crossing will be serving 16 metropolitan markets in Mexico with VoIP Local Service, including Mexico City, Guadalajara, Puebla, Leon and Monterrey. Global Crossing VoIP Local Service also is available in Argentina, Austria, Belgium, Brazil, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, the Netherlands, Norway, Peru, Portugal, Spain, Sweden, Switzerland, the United Kingdom and the United States. A complementary offer, Global Crossing VoIP Outbound(TM), is available from 29 countries around the world and provides the consistency customers require from global services.

"Mexico is an important growth market for Global Crossing, and customers are clamoring for convenient, feature-rich local VoIP services," said Al DiGabriele, vice president of network applications services. "Global Crossing continues to expand the reach of this critical capability into key markets across the world. We’ll continue to use our secure, reliable global IP network to support multinational customers — and the carriers that serve them — in need of these essential business applications."

"The geographic expansion of Global Crossing VoIP Local Service in the U.S. and Mexico further demonstrates Global Crossing’s strong position as a global VoIP provider to both the carrier and enterprise market," stated Will Stofega, senior analyst at IDC. "We’re still at the tip of the iceberg with the uptake of VoIP services in this market of projected double-digit growth."

IDC estimates 63 percent growth from 2005 to 2011 in IP trunking services in the U.S. market, which is indicative of the significant growth opportunities across the various categories of carrier and enterprise VoIP services.

Global Crossing VoIP Local Service is an inbound local service that provides nationwide Direct Inward Dialing/Direct Dial Inward functionality through a single IP interconnection. The service lets customers originate traffic on the public switched telephone network in different countries. Traffic is then converted to VoIP on Global Crossing’s network and delivered to the customer’s IP network. VoIP Local Service also can eliminate traditional time division multiplexing, private line and foreign exchange service fees by providing a single IP connection to serve multiple markets.

Global Crossing’s global, fully meshed MPLS-based network ensures that VoIP calls are delivered with minimal latency, packet loss and jitter — a consistent and predictable call quality not possible with voice services based on public Internet transport. More than 1.3 billion IP interconnected minutes per quarter are processed on Global Crossing’s voice backbone network, or VoIP core. This represents a 73 percent year-over-year increase from the third quarter of 2006 to the same period in 2007. IP interconnected minutes now represent 21 percent of total minutes on Global Crossing’s VoIP backbone.

Source: snapvoip.blogspot.com

"The transformation to software-based communications is going to be as profound as the shift from the typewriter to word-processing software," Gates said.
With all that hype and anticipation, Microsoft Today entered the VoIP market as Chairman Bill Gates launched the vendor’s unified communications portfolio. Gates at an event in San Francisco heralded what he positioned as a dramatic shift in the business communications paradigm. Joined by customers and partners, the Microsoft executives launched unified communications and VoIP software that includes the following:

  -- Microsoft(R) Office Communications Server 2007. -- Microsoft Office Communicator 2007. -- Microsoft Office Live Meeting. T -- Microsoft RoundTable(TM). -- Service pack update of Microsoft Exchange Server 2007.

"Unified communications software will transform business communications as fundamentally as e-mail did in the 1990s," Raikes said. "Today, Microsoft is in the VoIP game, and our customers and partners are already winning with better economics and new business opportunities."

Gates and Raikes were joined today by hundreds of customers (http://www.microsoft.com/casestudies) reporting dramatic time savings due to more efficient communications and cost savings of 25 percent to 30 percent over traditional communications technologies. Gibson Guitar Corp., Global Crossing, L’Occitane, Quanta Computer USA Inc., Sanofi-Aventis, The Shaw Group Inc., Virgin Megastores and Volvo Group were among the customers that joined the event to discuss the positive impact of Microsoft technology on their business.

More than 50 partners joined Microsoft to announce new products and services built on Microsoft’s unified communications platform.

But one partner stood out the most. It is the telecommunications veteran Nortel. They were allies before all these new servers came along. In just over a year since the alliance was formed, Nortel and Microsoft have collected more than 300 joint wins representing over 900,000 licenses.

In addition, Microsoft Corp. CEO Steve Ballmer and Nortel* CEO and President Mike Zafirovski announced a joint road map to deliver their shared vision for unified communications. The road map is the result of an alliance between Microsoft and Nortel announced in July 2006, and includes three new joint solutions to dramatically improve business communications by breaking down the barriers between voice, e-mail, instant messaging, multimedia conferencing and other forms of communication.

"Nortel and Microsoft share a common vision that business communications are evolving to software, enabling enterprises to more simply and effectively integrate communications with business processes," said Joel Hackney, president, Enterprise Solutions, Nortel. "With solutions that span VoIP, branch office, conferencing, IP phones, data networking and integration services, Nortel is providing enterprises with the industry’s most complete portfolio of unified communications solutions to enhance their Microsoft OCS experience. Through our Innovative Communications Alliance with Microsoft, we are leading the integration with Microsoft’s new unified communications platform."

Learn about all these here.

Source: snapvoip.blogspot.com

VoIP IP Telephony @ http://snapvoip.blogspot.com

March 1 /PRNewswire-FirstCall/ — Global Crossing
a leading global IP solutions provider, today announced it is making it easier for enterprises to migrate from traditional telephony to Voice over Internet Protocol (VoIP) by introducing Global Crossing Managed IP Telephony Solutions(TM). The service enables customers to take advantage of VoIP’s enhanced capabilities and more predictable cost structure.
Using Global Crossing Managed IP Telephony Solutions, enterprises can bundle and customize the company’s VoIP service elements to save money and simplify the transition to an integrated VoIP solution. As part of the company’s VoIP Professional Services portfolio, Managed IP Telephony Solutions integrates the Global Crossing Enterprise VoIP Services(TM) portfolio with Avaya Inc.’s IP telephony hardware and software components.
These bundled — yet customizable — solutions include equipment selection,
procurement and installation; local, long distance, international and toll-free calling; private numbering plans, collaboration tools and other advanced features; on-site technical assistance; and remote support. Global Crossing will serve as a single point of contact for the entire cut over, including switching from existing services to VoIP and conducting employee training.

Links;
Global Crossing Simplifies Transition to VoIP for Enterprises