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Global Crossing Conferencing Gets High Marks

Source: www.voip-news.com

It’s good to be king . . .

An independent survey recently revealed 100 percent satisfaction with Global Crossing’s collaboration services — as in conferencing. The survey was conducted by KS&R, but was paid for by Global Crossing.

Eighty-five percent of respondents said that they were very likely to recommend the service to others.

“The latest survey results reflect our commitment to providing a superior customer experience and high level of account support that differentiates us from our competitors,” said Dan Wagner, executive vice president enterprise sales and collaboration services. “Now, especially as use of Global Crossing’s collaboration services around the world continues to accelerate, our award-winning collaboration services take the element of geography out of the business equation and allow companies to improve productivity, while reducing their travel costs and carbon footprints.”

Published on July 21st, 2008 under , , , , , ,

Can My Home Network Really Handle the Next Generation of Services From AT&T?

Source: alanweinkrantz.typepad.com

Whenever I read about new and emerging technologies such as Ultra High Definition, I really get excited about the next step up in HD.   

Sure, I know it may be a couple of years out before brands like Sony or Samsung have them sitting at my local Bjorn’s or Best Buy, but it let’s me plan my upgrade path for new TV’s in the family room, and, budget allowing, other bedrooms.

With all the wonders of having all this great high quality video in my home, common sense begs the question:  how will I be able to ship Ultra HD from room to room, especially in the network I am gradually building out in my home.

By the end of this year, AT&T is supposed to be delivering on its vision for what they call Whole Home DVR – giving me the ability to have content on a single DVR device and then view the content in other rooms over my existing wiring scheme.

That’s all fine and good, what about the needed bandwidth to handle this UHTV load?  In the next generation of home networking standards, G.hn – which AT&T is supporting - will solve this–  and other issues.  G.hn will deliver a true gigabit home network – all over existing wires like coax, phone lines – even electrical wires.

There’s also a company called CopperGate (a client I have done PR work for) whose HomePNA chips go in every set top box and residential gateway that AT&T (and other service providers) delivers to your home.  They’ve already announced they will have G.hn chips out as early as next year.

Aside from Ultra HD, I know that AT&T is trying to further distinguish it U-verse service from the cable and satellite providers by offer new service offerings in my home. G.hn appears to be the default standard by which service providers like AT&T will shift to in the years to come

Published on July 17th, 2008 under , , , , , ,

BroadSoft and Fonality Team Up to Offer Managed IP PBX for Service Providers

Source: solokay.blogspot.com

Fonality®, the leading provider of open-source phone systems, and BroadSoft Inc., the leading provider of VoIP application software, announced today that the two companies have certified their products to work together, enabling service providers to market and deploy Fonality to their small and medium-sized business (SMB) customers with confidence. BroadSoft®, which provides VoIP applications and SIP trunking to seven of the top 10 and 13 of the 25 largest carriers worldwide, has completed certification of Fonality trixbox® Pro and PBXtra® with BroadWorks®, BroadSoft’s industry-leading VoIP application platform for fixed-line and wireless service providers. BroadSoft has also joined the Fonality Authorized Certified Ecosystem (FACE).

BroadWorks offers a range of carrier-grade applications that includes hosted PBX, unified communications, mobile PBX, business trunking, and residential broadband. Fonality products include a family of open-source-based, hybrid-hosted IP PBX offerings tailored for SMBs. By certifying the products together, the companies offer service providers a complete line of hosted and premise-based unified communications offerings for customers of all sizes.

“By collaborating with Fonality, we’re giving service providers a way to go to market quickly with fully integrated, market-tested offerings for smaller companies,” said Leslie Ferry , Vice President of Marketing for BroadSoft. “Service providers can now take new products to their customers with the confidence that comes from knowing that both companies’ solutions will work together seamlessly.”

“BroadSoft is the dominant VoIP platform deployed by service providers and MSOs,” said Chris Vuillaume, Vice President of Business Development and Channels at Fonality. “Their certification is an important stamp of approval for Fonality products and expands our market opportunity to include Tier 1 and Tier 2 providers.”

Fonality business phone systems are designed for modern workplaces, accommodating companies that have a mix of office, mobile and home-based workers. Fonality solutions support both VoIP calling and traditional phone lines, allowing a smooth transition for businesses upgrading their calling services. Its patented, hybrid-hosted architecture allows employee identity to be maintained as they travel between work, home and hotels. Fonality products, when paired with the award-winning HUD® presence software, provide a unified view of Instant Messaging, e-mail and calling for all fixed and mobile workers.

Published on July 17th, 2008 under , , , , , , , , , , , , , , , ,

Extended Stay Hotels Get VoIP

Source: www.voip-news.com

Extended Stay Hotels have reached a three-year $13.8 million contract with Verizon Business for IP-based data and voice network services.

According to the companies:

The new network infrastructure will help Extended Stay better serve hundreds of thousands of guests per year and includes a corporatewide IP-based voice and messaging system. It also provides the foundation for high-speed Internet service for guests - an important amenity expected by business travelers.

“Verizon Business has helped us navigate the tricky waters of IP transformation,” said Ira Greenfield, vice president of technology, Extended Stay Hotels. “We need our network to serve two sets of requirements - one for our corporate systems and the other for our guests. With Verizon Business, we identified a cost-effective approach that delivers on both fronts.”

Published on July 15th, 2008 under , , , ,

Best iPhone 2.0 Coverage….

Source: alanweinkrantz.typepad.com

Jesus and the boys over at Gizmodo have the best summaries, reviews, hints at tricks on getting up to speed on the new iPhone 2.0 / 3G

Published on July 11th, 2008 under , , , , , ,

Comcast To Work With Vonage

Source: www.voip-news.com

Comcast, Comcast, Comcast.

The television and internet provider is at it again — blocking VoIP traffic. Do they ever learn?

Now, they are saying they will work with Vonage to ensure that it doesn’t happen.

According to Information World:

Comcast (NSDQ: CMCSA)’s announcement that it has a collaborative agreement with Vonage to help ensure it can deliver its VoIP services smoothly has drawn criticism.Comcast has been criticized for slowing or blocking network traffic, but the company claims it has done so only to alleviate network congestion, without regard to the source of the content.

Published on July 11th, 2008 under , , , , ,

New Solution from AltiGen and SYNNEX

Source: www.voip-news.com

AltiGen(R) Communications, Inc. always has something going on. What now? They’ve partnered with SYNNEX Corporation to create a complete Microsoft-based unified communications solution. The solution will include AltiGen’s new  MAX Communications Server 6.0, Microsoft’s Exchange Server 2007, and Microsoft Windows Server.

“Through AltiGen’s recently announced MAXCS 6.0, SYNNEX can now offer a complete Microsoft-based unified communications solution to our SMB partners,” said Bob Stegner, Senior Vice President, Marketing, North America at SYNNEX Corporation. “With integration services available through SYNNEX, we provide convenient one stop shopping for preconfigured unified communications solutions and a compelling reason for companies to upgrade to Exchange Server 2007.”

According to the companies:

Some of the key benefits of this complete Microsoft-based unified messaging solution include:

– Microsoft Windows Server-based IP PBX running on Intel based servers
– Exchange Server 2007 Unified Messaging Native Integration
– Voicemail delivery/management via Outlook 2007
– Voice access to your Exchange calendar, contacts, and notes
– Automatic Call Distribution with Robust Call Center features
– .NET based Windows Telephony Client
– Simple Windows-based Administration

“By offering a complete Microsoft-based unified communications solution with SYNNEX, AltiGen will gain access to a large base of Microsoft software resellers and customers that are looking for an all-in-one unified communications solution,” said Jeff Kays, Vice President of Business Development at AltiGen Communications. “This initiative plays a vital role in furthering AltiGen’s growth by driving new system sales while expanding our reseller channel.”

It’s due out later this year.

Published on July 11th, 2008 under , ,

AltiGen’s Newest VoIP Softswitch

Source: www.voip-news.com

AltiGen Communications has released MAX Communications Server 6.0, a software-based VoIP softswitch. It’s designed for businesses with up to 5,000 system users.

According to AltiGen:

MAX Communications Server 6.0 key features and benefits include the following:

– Native Microsoft Exchange Server 2007 integration for a complete unified messaging solution

– New software based distributed softswitch architecture with support for 1,000 users on a single server

– New .NET based desktop telephony client with enhanced call control features

– Integration with Microsoft Office Communicator to deliver rich presence management

– Expanded meet-me conference bridge with scheduling application supporting 120 participants

“By migrating to a software based softswitch architecture, we are able to deploy MAXCS 6.0 on any AltiGen certified Intel(R) based server,” said Jimmin Yao, vice president of product management. “In larger enterprise organizations, the new software based softswitch architecture will give IT departments the flexibility to deploy MAXCS on their company’s specified standard server platform.”

Published on July 8th, 2008 under , , , , ,

Enterprise-Level Consumers Eager to Adopt Skype

Source: solokay.blogspot.com

Many business owners are now in eager to integrate Skype technologies in order to enable them enjoy the free and reduced cost Internet telephony services being offered by Skype. Most of them are now looking for new ways to exploit this free Internet telephony Executives from their IT service partners.

Until now, majority of Skype’s subscribers are either the small business owners or the consumers who applied the service directly for heir personal use. Many enterprise-level are now eager to introduce Skype to certain class of their employees many of whom are already using Skype.

Revealing his observation, Shane McNulty, head of business development at Skype for Business said "The Company does not target the enterprise directly, but we are seeing these kinds of customers pushing their large systems integrators and business process outsourcers to provide Skype services. While these customers may have had reservations about using Skype – with particular concerns about security and quality of service – they are now simply saying "just make it happen" – for cost reasons. There is also widespread evidence that in most areas of business such concerns are unfounded".

According to Ian Robin, director of Skype for Business, the company now has 17 enterprise customers operating more than 2,000 Skype IDs two of those have more than 10,000 and both in the Far East. Skype has total number of registered users of about 309 million, 30% of which use Skype for at least some business activity. A recent survey conducted by the company suggested that 95% of those business customers experience savings as a result, with a third claiming to have cut their phone bill by 50%.

Voice-over-IP (VoIP) calls between Skype users are free; users pay £2.24 each month for unlimited calls to UK landlines and mobiles, £3.39 for calls within Europe, and £7.99 for calls around the world.

 

Published on July 5th, 2008 under , , , ,

A Message of Olympian Proportions

Source: alanweinkrantz.typepad.com

When AT&T sets up shop in Beijing at the 2008 Olympic Games next month, they will be showcasing the best of the best in telecommunications technologies and services. As the Official Telecommunications Services Partner for the U.S. Olympic team, they will be providing Team USA with the likes of OneNet® Services – the company’s integrated long distance, data service and audio/videoconferencing portfolio, along with a variety of technology platforms, managed services, VPNs, wireless, web hosting and much more.

These very services will provide the Olympians, coaches and support staff not only a means to communicate and exchange information with each other during the Games, but also the outside world- without having verbal or written communications monitored, censored or edited.

More than any other Olympic sponsor such as Coke, McDonald’s or G.E., AT&T has a very unique opportunity to elevate a message to the Chinese government and other developing countries that the right to express oneself and seek knowledge is core to the human condition.

While China continues to make strides in censorship policies it still has considerable progress to make.  To its credit, and in agreement with the International Olympic Committee, the Chinese government has unblocked many global sites and most of the English-version of Wikipedia. 

But that’s not enough.

U.S. Olympic Committee in partnership with AT&T, should train its athletes to carry a message to the global media that could help accelerate the rate of change in which China allows for a truly open Internet — one that allows for freedom of speech, expression of the written word, and access to broad content.

It can do so by building a special landing page on its AT&T Olympic web site and adding content to it’s Team USA Blue Room site as well.   AT&T’s PR team should counsel Team US on blogging, creating their own videos on YouTube, joining liked minded online communities, Twittering en route to their events, and creating their own FaceBoook profiles.  AT&T should ensure these pages are available – and viewable in China and in provide translation of that content in Chinese.

AT&T could easily take the position that they are only a sponsor of the Games and cannot advise, let alone suggest foreign policy- especially in a country such as China.

I believe that more than Olympic sponsor such as Coke, McDonald’s or G.E., AT&T has the opportunity and an obligation to help foster conversation, raise awareness, and impact change- without the need to hire one domestic or international lobbying firm.  (For the record, in 2007, AT&T spent $17 million in lobbying initiatives alone).

Winning at the Olympics is the ultimate combination of leveraging the power of ones body and mind.    As a sponsor of the Olympics, the “new” AT&T has a unique opportunity to facilitate the process of sending a simple and powerful message to Chinese President, Hu Jintao:  tear down that Chinese firewall.

Published on June 29th, 2008 under , , , ,

Meet Zoey, A Service Management Tool

Source: www.voip-news.com

Meet Zoey.

Zoey will allow you to test and diagnose your service quality of VoIP, wireless and analog phones at any time. Zoey puts you — the customer — in the Quality of Experience driver’s seat.

Tektronix Communications, the maker of Zoey, says the service management tool lets users diagnose issues through a series of tests.

“Having the right test tool for the job is essential,” said Mark Driedger, Vice President and General Manager, Network Management, Tektronix Communications. “Zoey provides end-to-end visibility in mixed circuit and packet environments and is an ideal tool that will support end-users and reduce the amount of time spent on the line with customer call centers.”

Published on June 26th, 2008 under , , , ,

New York District Chooses AltiGen

Source: www.voip-news.com

The Beacon School District in New York has chosen AltiGen(R) Communications, Inc.’s  VoIP phone system for district communications. Yep, this district is going VoIP.

“Our goal was to standardize on one phone system that would seamlessly unite our 500 employees across the entire district without increasing costs. As an educational institution, it was extremely important that our system employ redundant AltiGen servers to ensure reliability in the event of an emergency situation. AltiGen met all of our requirements at an affordable price with flexible features that improve employee efficiency and reduce system management costs and burden,” said Charlie Symon, Beacon’s assistant superintendent for media and operational services.

GraceCom Telecommunications installed the system.

“While this six-site deployment meets the district’s current demands, it can also be scaled easily to meet future growth needs simply by adding to the initial investment through upgrades to the system, including adding more gateways,” said Mike Plumer, AltiGen’s vice president of sales. “Other benefits of the AltiGen solution include redundancy, call recording, mobile extensions, administration and phone system / call activity reporting.”

Published on June 26th, 2008 under , , ,

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