Source: www.voip-news.com

ThinkTel is now using Empirix’s Hammer XMS to analyze and troubleshoot their VoIP network. The wholesale voice over broadband provider says that their problem resolution rates have increased by 40 percent since the Empirix was installed.

According to MarketWatch:

“After reviewing several diagnostic and monitoring options, it was clear Empirix’s Hammer XMS solution was the most comprehensive offering that fit our needs,” said ThinkTel President and CEO Dave Damer. “Simply put, with Hammer XMS, first time problem resolution numbers are up and we’ve also been able to use Hammer XMS as a sales and marketing tool since it demonstrates very clearly our capability to diagnose, identify and resolve issues. As a growing company, we’re focused on partnering with other organizations that can scale to our growth, and Empirix has proven it will be an asset as we continue to expand.”

Source: voipcentral.org

On Monday, Empirix introduced an integrated active testing device in its Hammer XMS Solution. It has blade architecture for complex testing for the Hammer FX. The active testing injects test calls through networks and gives the results.

It complements Hammer XMS existing passive VoIP monitoring, which performs extensive media and integrated signaling analysis. The active testing will offer end-to-end view of the network and it is capable of testing of high level of following functions:

1. Reverse call
2. Call forwarding
3. Complex feature testing.

Via : newtelephony