Source: www.voip-news.com

(Now that you have a goof VoIP system that is…)

If you are, take a look at InsideCRM’s new webinar that covers real world CRM implementations and will give you some of the inside insight you need before you make a critical decision.

You can watch the webinar later on-demand but you still have time to register to attend live and ask questions. Plus  live attendees have a chance to win a Garmin GPS or a Zune MP3 player.

Some of the expected topics are:

* Define a successful CRM strategy for your business.
* Enable a strong leader. A successful CRM strategy requires an effective leader who is able to make company-wide changes and drive your CRM program to success.
* Set benchmarks and metrics to measure your success.
Register here.

Source: www.voip-news.com

One of the biggest applications businesses move on to after they install a VoIP system of any kind is to look hard at their options for customer service and sales. For customer service they start to think of call centers and for sales they start to think about CRM. Our sister site, InsideCRM, has a great webinar for these people tomorrow – about how to get your sales staff to support a new CRM initiative. One of the best parts of these events is the opportunity to ask questions, and you can’t do that if you’re not listening live. If you are interested, go register now.

Source: snapvoip.blogspot.com

According to this News Release, about an upcoming analyst briefing by Frost & Sullivan, a Growth Consulting Company, Says "Open-Source Telephony ‘Fast Forwards’ the IP Telephony Market"
"With the state of flux the telephony market is in, companies are already taking a step back to see what options are available in the market and what options will help them become future-ready,” says Frost & Sullivan Industry Analyst, Krithi Rao. “Open-source telephony comes in at this critical time as a technology that can first be deployed as a telephony solution, then evolve to become an IVR solution and possibly a bridge to the CRM software in the future."

To participate, please email Mireya Castilla at mireya.castilla@frost.com with the following information: your full name, company name, title, telephone number, e-mail, address, city, state and country. Upon receipt of the above information, a registration link will be e-mailed to you.

Source: snapvoip.blogspot.com

Another open source Asterisk based has come to bloom at 1bizcom. The open source software based 1bizCom is next generation web-based, multi-tenant, distributed, mulit-lingual, inbound, outbound Video enabled VoIP & VVoIP call/ contact center solution for Asterisk with Built-in phone, IVR, CRM, Predictive dialer, ACD, Chat, Mail, Fax, Video and other features.
The system runs on Windows IIs web server and the MySQL data base could reside on a Linux server if preferred. The system is in beta and the current version seems to be 0.8.0.0b1 and the application package is known as 1bC.
According to the 1bizcom site;

1BizCom has all the salient features which goes beyond with new creations like efficient call handling, Automatic Call Routing (ACD), Voice Logging/Recording, Authentication, Conferencing, Data base screen pops, Answering machine detection with detailed statistics and reporting for reduced response time, improved customer experience and quality management of the operations. 1BizCom is a highly scalable Call Center Solution supporting three-dimensional scalability, which will enable client to scale up and optimize the operations as per changing requirements with vendor independence. 1Bizcom helps users to take care of the entire value chain and continuously work on processes & help to generate value at peak places.
Exclusive Features

Automatic Call Distribution (ACD)
Call handling features
Call connection notification on the screen
Call transfer, Call Conferencing, 3rd party verifications
Voice Logging, Monitoring
Call Detail Record (CDR) and Reporting
Web based solution
Maintaining call history

I have not tested the application, due to the fact that builds were pulled off by the developer. The developer left the following message on the Sourceforge Forum;
"Thanks for outstanding support that has been landed to 1bizcom since its lauch few days back…Unfortunately, due to some critical issues, I have to pull the builds…But, please note that we are highly motivated by the initial community support landed and we are firm to provide you a very strong collaborative open source platform.
Please, give us some time and we will get you an improved version of the software very soon. "

But if you are handy with subversion, it is possible to grab the application and the code. See the links bellow. But I will watch out as the developer might have had a good reason to pull out the build.

I have gone through the demo provided on the side and I feel that his Asterisk add on has clear long path ahead.

Links;
1bizcom site
Sourceforge project
1bizcom SVN at Sourceforge