Source: www.voip-news.com

tw telecom inc., a telecommunications company that specialized in Ethernet and transport data networking, Internet access, local and long distance voice, VPN, VoIP and security for enterprise organizations and communications services companies, will be presenting at a conference next week.

Here’s the detes:

Barclays Capital Worldwide Wireless and Wireline Conference
New York, NY, Thursday May 28th @ 2:15 (EDT)
Speakers: Larissa Herda, Chairman, CEO and President
Mark Peters, EVP and CFO

In addition to the live conference, the event will be webcasted. Go to twtelecom.com and click on Investor Relations to read more or listen in.

Source: www.voip-news.com

Global IP Solutions will be sponsoring the HD Communications Summit in New York. The summit, which is scheduled for May 21, will address issues and benefits of the widespread deployment of HD VoIP.

“We’re excited to be part of this important event, which will shed light on the opportunities associated with widely deploying HD voice over IP networks, from enterprise telephone lines, PCs, home phones and mobile devices,” said GIPS’ Vice President of Engineering, Dr. Jan Linden. “Wideband codecs are an integral part of providing HD voice but the inherent problem of packet loss, jitter and echo on IP networks also needs to be resolved to successfully enable HD voice. Resolving all these issues in addition to selecting the appropriate wideband codecs will enable carriers, mobile phone manufacturers and application developers to deliver an HD voice experience that brings tangible economic benefits to them and their customers.”

According to GIPS:

The conference, produced by VoIP pioneer Jeff Pulver, is being held at New World Stages in New York City. “HD voice holds great promise as the future for VoIP,” said Jeff Pulver. “Global IP Solutions (GIPS) is a pioneer in the VoIP space and we’re pleased to see them contribute to the summit as we bring GIPS and other VoIP luminaries together to bring forward the vision of high definition VoIP.”

Source: www.voip-news.com

Get behind the scenes and see what call centers really look like…

The ICMI Contact Center Management Conference & Expo is coming next month in Austin, Texas. Scheduled for June 1-3, the conference will include call center tours with guides from International Customer Management Institute to explain the whole thing.

“This will be the first ICMI conference that will offer Call Center Tours each day of the event,” said Joy Sobhani, ICMI Conference Program Director. “Our attendees have continually voiced their interest in having multiple time slots to choose from as they consider these site tours to be a major highlight of their conference experience.”

According to ICMI:

Call Center Tours will include:

Harte Hanks

The Harte-Hanks Response Management Austin – Wells Branch is one of Harte-Hanks’ three Austin locations, and the second largest in its global contact center operations. The facility currently houses upwards of 700 contact center seats and provides a broad range of inbound customer care, tier one and tier two technical support, and outbound telesales solutions for a number of the nation’s premier consumer electronics, gaming systems, and consumer package goods manufacturers.

American Cancer Society

The National Cancer Information Center (NCIC) operates 24 hours a day, 365 days a year, empowering constituents to prevent, manage and survive cancer. The NCIC is a unit of the American Cancer Society (ACS), which is a nationwide, community-based, voluntary health organization dedicated to eliminating cancer as a major health problem. NCIC employs approximately 600 staff, with over 60 specialists supporting constituents in a work-at-home capacity. Specialists engage with constituents via inbound/outbound phone, email and chat, handling 1 million inbound calls, 50,000 email messages, and more than 100,000 outbound contacts annually.

Employees Retirement System of Texas

This Texas state agency administers benefit programs including retirement and insurance benefits for all State of Texas employees, retirees and their families. With $22.3 billion in assets and 343,000 members, ERS is the 54th largest pension fund in the U.S. and the 33rd largest public pension fund. ERS has almost 280 employees, including a 25-seat contact center and six work-at-home agents that handle over 450,000 calls annually. On this tour, you’ll see how technology is used to improve customer service and increase efficiency in a small contact center environment.

Starwood Hotels & Resorts Worldwide

This call center supports over 2.2 million customer interactions a year, and serves a number of Starwood interests, including the Starwood Preferred Guest program, general reservations, Starwood Preferred Business, Global Distribution, Global Content, as well as the CCC’s training, quality and communications leadership. The Austin Customer Contact Center serves a special niche role among the seven global reservations centers, as it houses a family of specialty departments ranging from a dedicated Luxury Collection & St. Regis brand reservations desk to Global Web Services.

Farmers Insurance

Founded in 1928, Farmers is one of the largest and most respected insurance brands in the United States. The Austin facility opened in April, 2007 and is one of three Farmers ServicePoint(R) operations in the U.S., which represent a complete re-engineering of the service support structure for their agency force and customers. Also located in this facility is the Commercial Business Center, which provides similar services for business insurance, and the Agency Support Center, which provides system application, network and other technical support to Farmers’ agency force across the country. There are about 900 employees in Austin, of which approximately 400 are phone reps who receive 2.1 million calls annually.

The Contact Center Management Conference & Expo is presented by the International Customer Management Institute (ICMI), one of the call center industry’s most respected organizations. To register to attend this event, or to find out more about the conference, media registration, and exhibition opportunities, please visit http://www.icmi.com/CCM2009.

Source: www.voip-news.com

The 11th Annual AeA Micro Cap Financial Conference is coming. It’s scheduled for May 3-5 in Monterey, California at the Monterey Plaza Hotel. The conference brings together tech companies and tech investors to talk about trends, emerging technologies and more.

There are a variety of wireless, telecom and other tech companies presenting, including 10 key private companies.

Among the presenters will be Bryan R. Martin, the chairman and CEO of 8×8, providers of Packet8 VoIP service and 8×8 Virtual Office. President and CFO Dan Weirich will also be presenting. California Micro Devices, Incredimail, Qualstar and more will also be presenting.

Source: www.voip-news.com

snom has released a SIP conference phone with four-way calling, conference recording functionality and Konftel OmniSound full duplex sound technology. The snom MeetingPoint VoIP phone is compatibile with IP PBX, hosted VoIP and UC solutions.

“snom MeetingPoint marks the next step in the evolution of snom phones as we continue to broaden our product offerings to meet the needs of today’s global business market,” said Michael Knieling, snom’s Executive Vice President of Marketing. “It leverages Konftel’s patented OmniSound® 2.0 broadband technology enabling us to deliver full duplex audio that is almost concert quality without any distracting background noise.“

According to snom:

snom technology AG, developer and manufacturer of Voice-over-IP (VoIP) telephones, today introduced the snom MeetingPoint a SIP-based conference phone for the North American enterprise and small and medium-sized business (SMB) markets at VoiceCon Orlando 2009.  Designed for both medium to large size meeting rooms, the snom MeetingPoint features Konftel’s OmniSound® 2.0 audio conferencing technology with advanced noise suppression and high fidelity wideband audio and offers a host of powerful conferencing capabilities.  Featuring snom’s fourth generation SIP technology, the snom MeetingPoint provides enterprise and SMBs businesses with the same advanced SIP calling features and broad compatibility with standards-based IP PBX, hosted VoIP and unified communications solutions as snom’s 820 and 3XX series desktop VoIP phones.

Source: www.voip-news.com

It’s not conference season or anything, is it?

Bryan R. Martin, the Chairman and CEO of 8×8, Inc., will be presenting at the 5th Annual Winter Technology Conference held by Security Research Associates at the Omni Hotel in San Francisco on Monday, March 9. He is scheduled to talk at 1:30 p.m.

According to 8×8:

Conference attendees will include a select group of institutional portfolio managers and analysts, and will feature CEO’s and CFO’s from some of the fastest growing companies in the technology sector.

Source: www.voip-news.com

Year-end wrap ups are happening left and right. TW Telecom is no exception. The company is planning a fourth quarter 2008 Earnings Release that will coincide with a conference call. The call will be broadcast live on the internet on Tuesday, February 10 at 9 a.m. MST.

Here’s the detes:

What: tw telecom (NASDAQ:TWTC)

Fourth Quarter 2008 Earnings
Conference Call

When: Tuesday, February 10, 2009 at 9:00 a.m. MST/11:00 a.m. EST

Where: http://www.videonewswire.com/event.asp?id=55291 or go to
www.twtelecom.com Investor Relations

How: Live over the Internet — Simply log on to the web at the
address above

Contact: Investor Relations Department at tw telecom (303) 566-1470
or IR@twtelecom.com

Source: www.voip-news.com

Are you going to the Internet Telephony Conference and Expo East 2009, planned for Feb. 2-4, 2009, at the Miami Beach Conference Center in Miami?

The IP Communications trade show is put on by TMC and drew more than 7,000 buyers and sellers last year.

Among those showing at this event will be MERA Systems, which plans to unveil the latest version of its updated VoIP softswitch portfolio.

“MERA Systems participation at INTERNET TELEPHONY ® Conference & EXPO exemplifies why this show is widely recognized as the #1 venue where service providers, enterprises, government agencies, developers and resellers gather to learn about the benefits inherent in IP Communications products and services,” said Rich Tehrani, TMC President. “The evolution in this industry has been monumental and it still continues to grow. We are proud to have MERA Systems and its product portfolio as a key part of this year’s program.”

According to the company:

MERA Systems has designed a suite of Class 4 softswitches that dramatically simplify VoIP traffic wholesaling and Class 5 solutions that allow rendering quality communication services to end-users:

MERA VoIP Transit Softswitch II (MVTS II) is a comprehensive product with enhanced billing capabilities. The softswitch is designed for small and medium-sized wholesale carriers and does not require any add-ons after deployment. The latest release of MVTS II is focused on increasing the system’s performance and dependability and allows new billing capabilities.

“We are proud to showcase our softswitches at the 19 th INTERNET TELEPHONY Conference & EXPO EAST 2009, which is one of the most important trade shows in the region. Being fully equipped to meet any need that today’s service providers might have, MERA Systems is constantly working on improving the customer care service turning the clientele’s investment into a worthy experience with MERA Systems.”, – said Konstantin Nikashov, CEO of MERA Systems.

Source: www.voip-news.com

The first conference phone for the Microsoft Response Point phone system has started shipping. MAX IP Response Point is a tabletop conference system from ClearOne Communications..

According to the company:

Response Point is a small business Internet Protocol (IP) phone system from Microsoft that supports both voice over IP (VoIP) and traditional analog phone lines and includes a voice-activated user interface. The Response Point software system runs on hardware available from Aastra, D-Link, and Quanta and ClearOne’s MAX IP Response Point phone is compatible with all three hardware systems.

“Response Point customers demand products that are both powerful and easy-to-use,” said Richard Sprague, Senior Director, Microsoft Response Point. “ClearOne has met the bar with a conferencing phone that brings stunning voice quality to the Response Point magic blue button experience, and is a great option for small business users.”

Source: www.voip-news.com

The ISS World Americas Conference is on. It begins today and continues through the 11th in Washington D.C. And SS8 is there.

The company is participating in several panels:

Dennis Haar, SS8 CEO, will deliver the keynote on December 9th, entitled “Fifth Generation ISS – Automated Intelligence.” Mr. Haar will discuss how “Automated Intelligence” is within our reach, by leveraging existing methodology and technology to create a new dynamic relationship between search criteria, information gathering and analysis.

Scott Coleman, Director of Marketing for LI, will present “Distributed VoIP Networks Creating More Complex Call Flows.” Mr. Coleman’s presentation will review different VoIP deployments and the effect on LI solutions.

In “Recreating the Target’s Broadband Experience,” Dr. Cemal Dikmen, CTO, will describe the characteristics of what a state-of-the-art broadband analysis solution should include.

The company will also show off their end-to-end IP analysis solution.

Source: www.voip-news.com

There is a new SIP-based conference phone from Konftel. The Konftel 300IP records and stores calls on a memory card and also allows for five-way calls. Five way calls! Personalized profiles of users can also be set up.

“Surveys indicate that we will see an increase in the number of teleconferences in the future because of the time-saving, economic and environmental benefits they offer. An increasing number of companies are replacing their switchboards with IP telephony in order to save money and be able to coordinate communication. For them, the Konftel 300IP will be of great interest,” concludes Peter Renkel.

The Konftel 300IP works with both IP PBX systems and VoIP service.

“We are very pleased to be able to broaden our product range with one of the market’s most advanced IP conference phones. Now we can offer a telephone that combines all the benefits of an IP telephone with our innovative functions,” comments Peter Renkel, CEO at Konftel.

It will be available in December.

Source: www.voip-news.com

If you are interested in financing, then there is a conference coming up that you should know about.

Deutsche Bank will hold it’s 16th Annual Leveraged Finance Conference on Sept. 24 at 9:15, pacific time. Among the participants will be global IP solutions provider Global Crossings, which will discuss financial performance, strategy and prospects. The session will be shown later as a webcast.

Here’s the skinny on the conference:

The conference will take place at The Phoenician in Scottsdale, Arizona from Tuesday, September 23 through Thursday, September 25, 2008. More information about the conference may be found at http://conferences.db.com/americas/levfin08/.