Source: www.voip-news.com

CTI Group and CommPartners Connect have partnered to offer VoIP call recording for small and medium-sized businesses called SmartRecord IP.

“SmartRecord IP is a shining example of how IP communications can deliver feature-rich, fully integrated, and value-added services to the SMB market that are unmatched by the traditional phone company,” says Mark Peterson, Vice President of Sales and Marketing for CommPartners Connect. “Our resellers are proving each day that not only does the value proposition of VoIP sell services, but applications like SmartRecord IP have great appeal to important segments of the SMB market and increase overall demand for VoIP. By responding to the demand for these value-added features and applications, we are enabling our resellers to meet customer needs and win more deals while driving growth of their VoIP business portfolio.”

According to the company:

SmartRecord IP is a hosted VoIP call recording application. With geographic redundancy and infinite scalability, it offers network operators, like CommPartners Connect, the ability to offer call recording directly from the switch, rather than as an afterthought. This integration with the CommPartners Connect BroadSoft applications platform allows SmartRecord IP to be more failsafe and secure than other add-on call recording solutions. SmartRecord IP also makes all recordings available on the internet through the use of a point-and-click web-interface, requiring very little training or support to implement this system into daily business processes.

“By partnering with industry leaders like CommPartners Connect, we believe we are providing our solution, SmartRecord IP, with the very best backbone possible to reach the VoIP market. Our hope is to make the solutions that have previously only been available to the biggest companies available to every company. The benefit that tools like SmartRecord IP can have to smaller businesses is astronomical and gives those smaller companies the ability to be competitive with their larger competitors. CTI Group hopes to level the playing field by offering all businesses equal access to monitoring and management tools like SmartRecord IP,” says Sid Rao, Chief Technology Officer, CTI Group, Inc.

Source: voipcentral.org

In any form of Communication, call recording is utmost importance as it determines call quality. So far, business enterprises and contact centers are concerned, preserving customers voices assumes much more significant.

Realizing the vitality of communications recording and quality monitoring in corporate network, financial institutions and government organizations, German-based ASC has extended its EVOiP solution for windows.

EVOiP is a VoIP recording solution from ASC. Until now, the solution was available for Linux.

Franz Hock, Director Product Management of ASC quoted,

VoIP recording solutions are essential for organizations that must preserve all customer interactions, either for protection from liability or regulatory requirements. While other companies are just starting to offer this capability, we are already providing next-generation products. EVOip for Windows is a prime example of the results of our forward-looking approach, re-investing 15 to 20 percent of our revenues into research and development.

Supporting SIP-based VoIP services, the latest solution stores call-index data including incoming phone numbers without CTI, captures telephone calls from the network and enables storage, playback and archiving of the entire interaction.

The EVOip solution also preserves encrypted calls, finds out keywords by searching for spoken words. It is available in multilingual applications.