EVOIP now available for windows

Source: voipcentral.org

In any form of Communication, call recording is utmost importance as it determines call quality. So far, business enterprises and contact centers are concerned, preserving customers voices assumes much more significant.

Realizing the vitality of communications recording and quality monitoring in corporate network, financial institutions and government organizations, German-based ASC has extended its EVOiP solution for windows.

EVOiP is a VoIP recording solution from ASC. Until now, the solution was available for Linux.

Franz Hock, Director Product Management of ASC quoted,

VoIP recording solutions are essential for organizations that must preserve all customer interactions, either for protection from liability or regulatory requirements. While other companies are just starting to offer this capability, we are already providing next-generation products. EVOip for Windows is a prime example of the results of our forward-looking approach, re-investing 15 to 20 percent of our revenues into research and development.

Supporting SIP-based VoIP services, the latest solution stores call-index data including incoming phone numbers without CTI, captures telephone calls from the network and enables storage, playback and archiving of the entire interaction.

The EVOip solution also preserves encrypted calls, finds out keywords by searching for spoken words. It is available in multilingual applications.