Support.com Uses inContact
Source: www.voip-news.com
SupportSoft is now using inContact for it’s more than 200 at-home solutions center agents.
“Companies large and small continue to recognize the benefits and cost savings associated with the work-at-home agent model versus a more traditional infrastructure. Agents enjoy a more flexible work environment, decreased work-related expenses and significantly improved job satisfaction. Employers can attract better qualified agents from an expanded labor pool, experience dramatically lower attrition rates and achieve substantial reductions in per-agent operating costs. This win-win scenario delivers improved customer satisfaction and loyalty. inContact’s unique in-network architecture makes all this possible and distinguishes us from both premises-based and hosted point solution providers,” said Paul Jarman, inContact CEO.
The company has a work-at-home model for its Support.com remote technology service company. The cost controlling measure allows the company to employ top employees without any need to work about proximity to the office. VoIP functionality is a must for its agents.
“inContact provided tremendous visibility into the way we deliver services,” said Anthony Rodio, COO of support.com. “We have been able to better optimize our service delivery times, which has resulted in an enhanced consumer experience and reduced costs.”
