Source: www.voip-news.com

Shoretel’s ShoreWare v4.66 was awarded a 2008 IP Contact Center Technology Pioneer Award by Technology Marketing Corporation’s Customer Interaction Solutions magazine.

“Customer Interaction Solutions has been covering the call center since 1982 and recognizes the importance of acknowledging achievers in the advancement of call center technology. I am proud to recognize those companies that proved to our team of editors that they brought groundbreaking technologies to the market. Only the very best in IP contact center solutions are honored,” said Nadji Tehrani, executive group publisher and editor-in- chief of Customer Interaction Solutions.

The award honors companies that create IP contact center products and services that are innovative and the best of the best.

“Today’s announcement underscores the superior quality and capabilities of ShoreTel’s contact center product offering. We have strengthened the foundation on which SMBs and enterprises can analyze their performance and optimize results that will ensure the delivery of the right call and the right information to the right agent — anywhere in the world,” said Steve Timmerman, vice president of marketing, ShoreTel. “We are honored to have been named an award winner.”

Source: www.voip-news.com

p-news.comGoogle is working on an extension strategy for the Chrome browser that would allow plug-ins like Mozilla Firefox has. That could mean support for services like Twitter and Skype.
According …

Source: www.voip-news.com

p-news.comInternational calling can be pricey if you go with the old-school phone company. But where the phone company fails, VoIP companies triumph.
With a variety of options that use terms …

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p-news.comGoogle has launched Vocito, a new desktop UI for GrandCentral. Read more here.
Andy Abramson isn’t quite ready to dump all other IM programs for Skype. Find out why.
What’s the
…

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p-news.comThinking of moving to an IP phone system? Change can be scary and worrisome, but you needn’t get all bothered. Regardless of why you might be considering the move, you can decide …

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p-news.comPsst! It’s Black Friday. While it has yet to be seen if retailers will indeed head into the black today, you can certainly take advantage of deals …Even on VoIP.
Could you imagine …

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p-news.comLooking to make VoIP calls from your iPod Touch? Well, you are going to need a mic…and headphones, too, probably. Fortunately, Griffin TuneBuds could be the answer to your VoIP search. …

Source: www.voip-news.com

p-news.comCompetitive Companies Inc. (CCI) has just purchased carrier-grade microwave towers originally constructed by AT&T and MCI, from Worldwide Communications, Inc. For the bargain price …

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p-news.comNimbuzz is now available in the Apple iPhone Store. The mobile Instant Messaging and VoIP provider application allows users to call, chat and message for free on nearly every major …

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p-news.comHello, Vietnam. Motorola has just deployed its first trial WiMAX network for Vietnam Datacommunications Company (VDC). The company is using the trial network to test the next-gen wireless …

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p-news.comBroadband service provider Danawa Resources has deployed the Stratus ENTICE E-Rev telecommuications platform in order to increase their operations in the residential, enterprise and …

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p-news.comDeFi Mobile has joined Forum Nokia PRO, a program that offers advanced technical, business development and marketing support to certain mobile software companies. DeFi Mobile will be …

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p-news.comWIth a unified communications and collaboration, you can streamline business processes, accelerate decision-making, enhance the customer experience and improve your organization’s …

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p-news.comAnthony Marano Company has won an InfoWorld 100 Award from IDG’s InfoWorld for its enterprise fixed mobile convergence (eFMC) project. The eFMC project was powered by Agito Networks’ …

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p-news.com8×8, the makers of Packet8, has joined the Internet Society (ISOC) as a Silver Member.
“We are proud to join such an important and influential society which works to ensure there …

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p-news.comFaster VoIP connections are coming from 8el, which has a new VoIP call handling process. Read about it on VoIP News of the UK.
VoIP Watch reports that Skype has added Xobni integration
…

Source: www.voip-news.com

p-news.comThe BroadWorks Application Platform from BroadSoft, Inc. won the Best Technological Innovation Award at the Second Telecoms World Middle East event in Dubai, United Arab Emirates.
The …

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p-news.comRibbit’s made a big splash since it launched last year as Silicon Valley’s first phone company. These days, the company has just taken its service public.
So what is the intention …

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p-news.comThe TalkSwitch IP-PBXs can now interoperate with Covad’s Integrated Access. The solution had to be tested and approved before being deemed right for the interoperability.
“Covad …

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p-news.comOneSuite.com has added a business-class Internet fax service to its offerings. OneSuite Fax is FoIP and is being offered in addition to prepaid long-distance service, VoIP and web fax …

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p-news.comWyse Technology has released several updates to the Wyse virtualization software suite. The updates are TCX USB Virtualizer(TM) 2.0, TCX Multi-display(TM) 1.2, and TCX Rich Sound(TM) …