On-Demand Plug & Play IVR Available
Source: www.voip-news.com
Speak and it shall happen . . .
. . . or something like that.
On-Demand Plug & Play Interactive Voice Response, an application suite for the Asterisk market, is now being offered through a partnership between Digium, Inc., the Asterisk Company, and Metaphor Solutions, Inc.
“Speech recognition applications greatly enhance customer service solutions offered on the Asterisk IP PBX platform.” said Jim Webster, director of technology partnerships for Digium. “Metaphor’s Plug & Play Speech IVR dramatically lowers the time, cost, and complexity of implementing speech IVR solutions for our small and mid-size business customers.”
The IVR application suite lets users employ a high-quality speech recognition application with an easy to customise and deploy solution that can connect to Asterisk IP-PBX platforms. Possible applications of the IVR include customer surveys, bill collection and phone payments, dial by name functionality and location finder.
“Digium is leading the Asterisk revolution in the PBX market. We are very excited to be working with them to help us achieve our vision of speech recognition IVR adoption for every enterprise.” said M. Mobeen Khan, COO of Metaphor. “Asterisk customers with small or large call volumes can now take advantage of high quality IVR applications to increase their customer service effectiveness.”
Click here to run a free trial version.
