MTS Allstream To Use NetIQ AppManager
Source: www.voip-news.com
MTS Allstream is going to use NetIQ AppManager to manage their customers’ Unified Communications applications and infrastructure. It will be used to manage more than 1 million VoIP phones around the globe.
“We needed a solution to help us measure performance levels and enhance end-user experience,” said Eric Fletcher, senior vice president, Marketing at MTS Allstream. “NetIQ provides us with the ability to report on service levels, diagnose call quality degradation and remediate issues immediately. NetIQ AppManager allows us to scale and manage our customers’ UC components — all from a single console. With NetIQ, we can deliver value by optimizing end-user Quality of Experience (QoE), which is exactly what our customers need and have come to expect.”
According to the company:
MTS Allstream first leveraged NetIQ Vivinet® Assessor to effectively predict the overall expected call quality on customer networks. Now utilizing NetIQ AppManager, MTS Allstream can holistically manage customers’ UC deployments, including application servers and network devices. As a result, MTS Allstream delivers compelling customer value by preventing end-user downtime and proactively enhancing service levels 24×7×365.
“Now managing over one million of the world’s VoIP phones, our proven history in this space is a testament to the value that our comprehensive monitoring and reporting delivers for the additional applications that comprise Unified Communications management,” said Criss Scruggs, senior manager, Product Marketing at NetIQ. “Service providers like MTS Allstream require a heterogeneous management solution like NetIQ AppManager, as it will not only meet their current needs, but also reliably scale to accommodate future growth plans.”
