Source: www.voip-news.com

Switching to a VoIP call center might be convenient, but you need to make sure you maintain quality control. Having polite, friendly call center reps is important, but so is having the right resources and tracking performance.

According to VoIP News:

Most companies simply don’t have the on-site manpower, expertise and technical resources to keep constant tabs on the ongoing performance of their agents and network. In fact, a recent study by The Taylor Reach Group reported that 60 percent of organizations surveyed said that in the past six months, they experienced at least one month where they failed to meet the standard number of monitors required by their organization.

For a good resource on maintaining quality control at your VoIP call center, check out this article on VoIP News.

Source: www.voip-news.com

p-news.comWi-Fi Planet reports that the iPhone is getting some much-needed updates to improve VoIP service.
The other VoIP News reports that Tesco has launched VoIP service over there. And it’s
…

Source: www.voip-news.com

p-news.comFor those who might need to record a VoIP call, there is a new service from CallCopy. CallCopy Essential is a new VoIP call recording solution that can capture and archive both incoming …

Source: www.voip-news.com

p-news.comMac and Linux users can now make computer to phone VoIP calls with Raketu’s RakOut WebPhone. The program is in beta. The service doesn’t require any downloading.
“With the introduction …

Source: www.voip-news.com

p-news.comThis is all a little spy-movie-esk for me.
Have you ever had a fuzzy VoIP call? Well, it might not be just a bad connection. It could be someone intercepting your call and inserting …

Source: www.voip-news.com

p-news.comSwitching to a VoIP call center might be convenient, but you need to make sure you maintain quality control. Having polite, friendly call center reps is important, but so is having …

Source: voipcentral.org

US-based SunRocket has agreed to make use of DigiLinea Latin American VoIP Network to offer enriched and low cost direct call termination to different regions in Latin America.
DigiLinea is …

Source: voipcentral.org

One of the greatest disadvantages of VoIP is call failure that disturbs entire communication process. Nearly 3.1 percent of all VoIP calls fail to reach their destination. The rate is merely …

Source: voipcentral.org

In the month of July this year, Brix Networks has reported that nearly 20 percent of all VoIP calls had unacceptable quality. Following the report, the companies are developing new technologies …

Source: voipcentral.org

For the last 15 days, I have been reading the intellectual comments on the finding of the Brix Networks report that tentatively mentioned that VoIP call quality is constantly deteriorating. Figuratively, …