IP Telephony and the Workplace
Source: www.voip-news.com
With an ever-increasingly independent workplace, softphones are becoming a key component to work place productivity, says Frost & Sullivan. The analysts believe that further communications convergence is on the way.
According to Trading Markets:
The increased implementation of integrated UC clients is likely to contribute toward the demand for click-to-call graphical interfaces as softphones seem to be the natural transition to more sophisticated, UC solutions, said Frost & Sullivan Research Analyst Alaa Saayed. Since the majority of the IP telephony solution vendors are building strong cases around UC, soft clients may also receive a boost along the way.
However, misconceptions regarding the security and call quality of IP-based telephony are still a major challenge for softphone providers. Downward pricing pressure due to increased competition is also a major challenge, as are interoperability issues related to endpoints and systems.
