Home Based Call Centers Made Easy
Source: www.voip-news.com
Alpine Access has launched Alpine Access Consulting, a service to help companies set up home-based call centers. The new organization offers insight, advice and support for establishing and managing an at-home call center program.
“The extraordinary benefits offered by the home-based customer service model are impossible to ignore and the increase in demand is proof of that,” said Christopher Carrington, Alpine Access CEO. “Leveraging our expertise to help companies establish their own, internal home-based customer service department is a natural extension to our business. It’s something clients have been requesting for a long time, and we couldn’t ask for a better leader than industry veteran Jim Ball.”
According to Alpine:
The Alpine Access Consulting methodology begins with a cost-benefit analysis and continues through solution development, implementation, operations, performance monitoring and periodic reviews. Whether a company needs help with recruiting, training, workforce management, technology infrastructure, security or any other aspect of operating a home-based agent program, Alpine Access Consulting will develop solutions that are tailor-made for that company.
“From the very start, Alpine Access has been about innovation,” said Jim Ball. “Pioneering new services is how this company was started, so it only makes sense that we are breaking ground with Alpine Access Consulting. I’m looking forward to eliminating the learning curve for other companies and using our experience to help them establish their own programs.”
Interested in starting an at-home call center? Be sure to read up on using VoIP to do it, since that is a huge cost saver.
