Source: www.voip-news.com

GoDaddy is going VoIP for its call centers. The call centers employ 1,100 customer service people in three locations. (You’d need that many too, if you had 27 million domains to manage.)

NICE Systems will be providing VoIP services including advanced analytics solutions for the three call centers. The solution is scalable for GoDaddy’s anticipated growth.

“We selected NICE’s Interaction Analytics solution for its unique capabilities to make an impact on our business in key areas such as customer satisfaction, agent productivity, and first call resolution,” said Go Daddy’s President and Chief Operating Officer, Warren Adelman.

Source: www.voip-news.com

p-news.comVoIP Managed Services is now available from Bell, the communication and information technology provider in Canada.
According to Bell:
The suite of services includes VoIP device surveillance, …

Source: www.voip-news.com

p-news.comOfficials in the European Union are looking into carriers who are believed to be blocking VoIP on their systems. More on VoIP Watch.
Nimbuzz is blurring the lines between social network …

Source: www.voip-news.com

p-news.comForget the traditional definition of local. Local has gone totally global. After all, that’s why a person with a San Francisco phone number can live in Philly and work in New York. …

Source: www.voip-news.com

p-news.comThere is a new plug and play VoIP and Bluetooth stereo USB adapter from Callpod, Inc. The Drone is for both PCs and Macs. It’s made of die-cast zinc and high impact polycarbonate …

Source: www.voip-news.com

p-news.comEvangelyze Communications has released a SmartVoIP solution with Quintum. SmartVoIP allows organizations to integrate Microsoft Office Communications Server 2007 and Microsoft Exchange …

Source: www.voip-news.com

p-news.comVoIP eavesdropping is a big concern, so Sipera Systems’s UCSNIFF comes none too soon. The free application allows companies to discover if their VoIP networks are vulnerable to eavesdropping. …

Source: www.voip-news.com

p-news.comThere is still money to be raised and used in telecom and VoIP, says Andy Abramson. And he points to a recent round of fundraising to illustrate that. Read about it on VoIP Watch.
Interested …

Source: www.voip-news.com

p-news.comVoIPshield Laboratories says that there are some serious security vulnerabilities in VoIP and Unified Communications (UC) systems that affect applications using media stream protocols …

Source: www.voip-news.com

p-news.comSix VoIP and UC providers with top customer ratings were recognized by Nemertes Research at the recent PilotHouse awards. Exciting right? Except they put out a press release that …

Source: www.voip-news.com

p-news.comGeeks On Call Holdings, Inc.has partnered with Tech Solutions, Inc. Geeks On Call will provide IT and VoIP support for Allstate insurance agents in the D.C. Metro area through Tech …

Source: voipworld.wordpress.com

Vopium, the new provider of international mobile calling via GSM and VoIP launches itself in Italy with an exciting offer that includes free 30 minutes call and 100 SMS. Vopium is now available …

Source: www.voip-news.com

p-news.comiSkoot has raised an amazing $19 million in capital investments. Pretty darn good for an economic downturn, eh? Read about it on TechCrunch.
VoIP Watch tells us about two new players
…

Source: voipworld.wordpress.com

The U.S. Federal Communications Commission has decided to seek more comment on proposed changes to two programs, the Universal Service Fund and intercarrier compensation, that have been controversial …

Source: www.voip-news.com

p-news.comWi-Fi Planet News wonders if VoIP voting is the future of voting in the United States. Interesting idea, but I am not sure that the security would make it viable.
Doubt is never good. …

Source: www.voip-news.com

p-news.comUsing mobile VoIP can have huge benefits for mobile phone users. Seriously. Not only can you save money on international calling (it is much cheaper to use mobile VoIP on your cell …

Source: www.voip-news.com

p-news.comAruba Networks, Inc. is supplying the wireless medical network for Taiwan’s Taichung Veterans General Hospital. The 1,515 bed hospital serves 5,000 outpatients daily and has nearly …

Source: voipworld.wordpress.com

by Michael Muchmore
Skype users will be familiar with the service’s "SkypeIn" feature, which lets you buy a phone number that will work for any landline or cell phones. As of Monday, …

Source: www.voip-news.com

p-news.comIf you are a business looking for information on converting to a VoIP system, having a basic primer is a must. And it’s got to be something that tell you what the important steps …

Source: voipworld.wordpress.com

The FCC recently adopted new 911 rules for VoIP service providers. These rules, set out in the NET 911 Improvement Act signed into law by President Bush in July, require that VSPs have access …

Source: www.voip-news.com

p-news.comWell, here’s a steal. Vaioni is offering its hosted business class VoIP for just £6 per user per month. Read about it at VoIP News of the UK.
Here’s a big deal going on: Logitech …