From VoIP to Contact Center to Sales – The Missing Link
Source: www.voip-news.com
One of the (many) reasons that small and medium businesses are moving to VoIP and IP telephony is the ability to cheaply and, more importantly, easily embed calling into their other applications. The reason? To make it easier and cheaper to call people, field calls and manage that communication. But let’s be honest – a whole new phone system just to make it a little easier to talk to people? That isn’t the only reason. The hidden reason is sales – helping to make it easier to set up a call center that integrates into a sales tool like CRM. And that is the missing link – the link that connects VoIP to call center to CRM to SALES.
VoIP-News’ sister publication InsideCRM has just launched a fantastic nine-part FREE webinar series looking at this very issue – how a small to medium business can take its whole sales infrastructure up to the level of a Fortune 500 company – at much lower cost.
The first webinar – Tools to Attract and Retain Customers - has already taken place and you can see the free archived version here.
The second – Convince Your Sales Staff To Use CRM – addresses one of the big barriers to success with VoIP and CRM. You can sign up for it here.
The third – CRM Success – looks at how some real businesses succeeded with CRM – you can register for that one here.
There will be more webinars in the series after these three, so check in regularly at InsideCRM.
