EMBARQ Launches Managed IP Telephony Service
Source: www.voip-news.com
EMBARQ has launched EMBARQ Managed IP Telephony service, an always-on managed IP solution with monitoring and alerting, management and support services. The service oversees a business’s voice communications systems including call servers and voicemail servers.
“Unmanaged growth could result in problems with speed, throughput, response time and other issues causing jitter and latency,” said Susan McQueeny-Scholes, Director of Marketing Communications for EMBARQ Business. “Allowing EMBARQ to take care of these issues can help businesses focus on their core competencies while lowering their costs and needs for internal support.”
Here’s the detes of what EMBARQ offers:
EMBARQ(R) MIPT service provides life-cycle support for day-to-day management and monitoring and offers two levels of protection to match the evolving needs of a customer’s enterprise.
Monitoring and Alerting Service
– 24×7×365 device monitoring
– Remote diagnostics and minor remote repairs
– Help desk support with 24×7 live response
– Notification of events through phone, e-mail or both
– Up/down and ticket status
– Monthly traffic and alarm activity reportingComprehensive Services
Includes all Monitoring and Alerting Services plus:– Design and engineering assistance
– Project implementation
– Assigned technical engineer
– Proactive management of alarm monitoring, notification and escalation
– Software management services, including annual major software updates
– On-demand business management reporting through a secure Web portal.
