Carolinas HealthCare Using VoIP
Source: www.voip-news.com
Healthcare providers seem to be embracing VoIP left and right.
Carolinas HealthCare System is using VoIP to handle patient calls. The system is using a Nortel VoIP setup for it’s virtual call center. There are 1,000 trained medical professionals fielding more than 600,000 calls each month.
According to Triangle Business Journal:
“We pride ourselves on delivering personalized patient care second to none,” says Daniel Wiens, senior vice president of the Carolinas Physicians Network. “We believe the tone is set with the patient’s very first call, and in a medical situation, people will always be more comfortable dealing with a person. That’s why reaching a person right up front, rather than a recorded message, is so very important.”
The Carolinas Physicians Network is a regional organization of medical practices operated by Carolinas HealthCare.























