Source: alanweinkrantz.typepad.com

AT&T has  announced that its AT&T U-verse TV ranks highest in customer satisfaction among residential television customers in all three regions where it was ranked, according to the J.D. Power and Associates 2008 Residential Television Service Provider Satisfaction Study.

In the annual study of television service, customers cited AT&T for exceptional performance and reliability, customer service, cost of service, billing, and offerings and promotions.

While all of these issues are important, I wonder why J.D. Power is not asking more in-depth questions about how and why users are switching to AT&T- and why.

I also think it would behoove J.D. Power to ask if users know and understand what an IP network is, what you can do with an IP network in your home, and how / why IP is a disruptive force.

Anyone out there care to chime in?

Email me: alan at weinkrantz dot com.

Source: alanweinkrantz.typepad.com

Here’s an example of a piece I just submitted to an Telecommunications industry trade publication, XChange Magazine on my take about U-verse and the Experience retail stores.
Do you
…

Source: alanweinkrantz.typepad.com

For several months, I have had AT&T’s  Internet Max service which gives me 10MB speed in the house.
Frankly, I don’t see a huge difference. 
I am going back to the Elite service …

Source: alanweinkrantz.typepad.com

Attention WalMart (and Circuit City) customers….
AT&T today announced agreements with Circuit City and Wal-Mart to sell AT&T U-verseSM TV and AT&T U-verse High Speed Internet
…

Source: alanweinkrantz.typepad.com

At first glance, the just announced i.TV free programming guide for the
iPhone would be a really handy tool for checking out the latest programming on AT&T’s U-verse.

On small problem. …

Source: alanweinkrantz.typepad.com

AT&T has  announced that its AT&T U-verse TV ranks highest in customer satisfaction among residential television customers in all three regions where it was ranked, according to the …

Source: alanweinkrantz.typepad.com

If you are looking to compare U-verse Voice to what the cable guys are doing, click here.
…

Source: alanweinkrantz.typepad.com

In May of this year, I started my 3rd year here at 3Screens.net.
If you are a member of the media, and industry analyst or fellow blogger needing a real world, independent consumer’s view …

Source: alanweinkrantz.typepad.com

Now into being a 3rd year U-verse customer, I have been hearing all about the potential of true home networking.

That vision is now being put to the test with the launch of AT&T U-verse …

Source: alanweinkrantz.typepad.com

I am still doing some testing of U-verse Voice in my home. 
Overall, it’s going well and I really do like it, but I need more time to play around with it.
If you are a journalist or industry …

Source: alanweinkrantz.typepad.com

Wanna rent a special Pay-Per-View Event on U-verse?
Real easy.

Press GUIDE on your AT&T remote control.  Go to Pay Per View Channel 102 by using the up / down browse arrows.
Select the …

Source: alanweinkrantz.typepad.com

Renting a video from U-verse saves you a trip to the video store - and back.
Here’s all you do:

Press VIDEO ON DEMAND on your AT&T U-verse Remote
Use the down arrow to select from …

Source: alanweinkrantz.typepad.com

If you want to record any of your favorite programs on your U-verse system, it’s really easy and you can record up to four shows at once - even if they are on at the same time.
Here’s …

Source: alanweinkrantz.typepad.com

Today, I had a demo of U-verse Voice, AT&T’s consumer VoIP phone service.

Where AT&T’s U-verse Voice stands out is in its integration under the U-verse brand name and its …

Source: alanweinkrantz.typepad.com

Even though, AT&T Inc. has announced the availability of AT&T U-verse Voice in other markets, today is when the phone company as we no longer know it, is launching U-verse Voice in San …

Source: alanweinkrantz.typepad.com

Warning:
•    Do not try this at home.•    Batteries not included.•    Demonstration as shown, performed by professional stunt car driver.
Light Reading’s Phil Harvey, has a great …

Source: alanweinkrantz.typepad.com

Home Entertainment magazine’s Geoffrey Morrison has a fair and balanced review of U-verse vs. TWC Cable.
Read about it here.
…

Source: alanweinkrantz.typepad.com

Since I work at my office and at home, I have AT&T services in both places.  I am sure as many people who run small and large businesses, we need bandwidth and speed at work and home.
AT&T …

Source: alanweinkrantz.typepad.com

I now have AT&T’s U-bar on my U-verse ITPV service.
In principle, it’s a great idea; but the notion that we have to wait 20 - 30 seconds to load makes this feature fall short. …

Source: alanweinkrantz.typepad.com

So, how does U-verse work?How do I get the most out of my U-verse experience?How does my Remote work?How do I schedule programs?What about parental controls?How do I order a movie?
Download the
…

Source: alanweinkrantz.typepad.com

Memo to all the AT&T Board of Directors:
In advance of the AT&T annual meeting on Friday, April 25, ya’ll are invited to my house to check out a real life deployment of U-verse.  …